Second time in a row as the Customers' Choice.
Second time in a row as the Customers’ Choice.
We’re rated the #1 product for achieving the highest scores across all categories:
Overall
Rating
Product
Capabilities
Sales
Experience
Deployment
Experience
Support
Experience
Willingness to
Recommend
“Insider helps us unify disconnected touchpoints into coherent customer journeys, ensuring shoppers receive consistent, personalized experiences across web and email from acquisition through retention.”
“Insider One helps us unify disconnected touchpoints into coherent customer journeys, ensuring shoppers receive consistent, personalized experiences across web and email from acquisition through retention.”
“Fast integration and onboarding - Help was provided by Insider One's own team and our team didn't have to take too much effort. Great customer support team who helped us with campaign ideation, training, and activation”
“AI tools increased transaction frequency and conversion rate over three months. It is convenient for us to create a single template for mobile and web personalization. Architect automated SMS and email reminders."
Gartner, Magic Quadrant for Personalization Engines, Penny Gillespie, Jason Daigler, Michael Ro, Ross Cosner, 3 February 2026.
Gartner, Critical Capabilities for Personalization Engines, Jason Daigler, Michael Ro, Penny Gillespie, Ross Cosner, 3 February 2026.
Gartner, Voice of the Customer for Personalization Engines, By Peer Community Contributor, 30 July 2025.
This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from Insider One.
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