Insider One recognized as a Leader in The Forrester Wave™: Experience Optimization Platforms, Q4 2024

The results are in! We’re proud to be named a Leader, with the top scores possible (5 out of 5) in Product Vision and 16 other criteria, including Generative AI & AI for Personalization and Recommendations, Audiences and Segmentation, Analytics, and more.

Talk to us to know why one-third of the Fortune 500 brands choose Insider to drive their omnichannel experience and customer engagement.

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’’Insider One stands out as the sole vendor in this evaluation that enables customers to create Generative AI segments using natural language, removing the need for technical expertise.’’

Chiara De Gasperin
Analyst, Forrester

Turn your marketing engine into a productivity powerhouse with AI

Our patent-pending Generative AI capabilities help marketers optimize omnichannel experiences with ease while boosting productivity by 60%.

Discover profitable segments 30X faster with NL-powered segment discovery

Simply input your use case and expected outcome, then let Sirius AI™ create ready-to-use segments for your business goal—whether it's engagement, conversions, or both.

Put CX optimization on auto-pilot with smart journeys

Outline your use case and expected outcome, with a prompt, then let Sirius AI™ auto-generate cross-channel journeys optimized to achieve your goal.

Build intelligent two-way conversational experiences

Engage your customers with human-like conversations on popular messaging channels like WhatsApp, Instagram and more.

 

Auto-optimize product discovery with AI for recommendations

Use AI to auto-optimize algorithm selection for every recommendation slot, ensuring the most effective 1:1 recommendations are always in play.

 

Discover profitable segments 30X faster with NL-powered segment discovery

Simply input your use case and expected outcome, then let Sirius AI™ create ready-to-use segments for your business goal—whether it's engagement, conversions, or both.

Put CX optimization on auto-pilot with smart journeys

Outline your use case and expected outcome, with a prompt, then let Sirius AI™ auto-generate cross-channel journeys optimized to achieve your goal.

Build intelligent two-way conversational experiences

Engage your customers with human-like conversations on popular messaging channels like WhatsApp, Instagram and more.

 

Auto-optimize product discovery with AI for recommendations

Use AI to auto-optimize algorithm selection for every recommendation slot, ensuring the most effective 1:1 recommendations are always in play.

 

Unify data, personalize customer experience, and drive omnichannel engagement at scale

Get to the forefront of CX, where data, personalization, and customer engagement converge to deliver seamless omnichannel experiences at scale – while empowering marketers with actionable insights.

 

Create and launch unique omnichannel experiences with ease

Build personalized customer experiences across channels with 140+ ready-made, marketer-approved, templates designed to meet every business objective, industry metric, or goal.

Create single customer views with a scalable architecture

Unify every customer interaction to build 360-degree profiles. Identify and segment audiences using 120+ rules to deliver personalized experiences that boost engagement, loyalty, and ROI.

Go from insights to action with real-time analytics

Make smarter decisions with live analytics and detailed performance reports. Use AI to generate more insights to improve your omnichannel experience strategy.

Create and launch unique omnichannel experiences with ease

Build personalized customer experiences across channels with 140+ ready-made, marketer-approved, templates designed to meet every business objective, industry metric, or goal.

Create single customer views with a scalable architecture

Unify every customer interaction to build 360-degree profiles. Identify and segment audiences using 120+ rules to deliver personalized experiences that boost engagement, loyalty, and ROI.

Go from insights to action with real-time analytics

Make smarter decisions with live analytics and detailed performance reports. Use AI to generate more insights to improve your omnichannel experience strategy.

Why leading brands choose Insider

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17x ROI

“"No one should think twice about choosing Insider One. Their team is always available. Through Insider One, we have strengthened gamification and deployed exciting ideas on our website."”

Head of Brand
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259% increase in CVR

"We needed a solution that would help us deliver personalization at scale to boost engagement and conversions. Insider One had the right set of tools. Their personalized product recommendations helped us generate a 18.8% more revenue per user, and increase profitability from returning users by 42%."

Senior Ecommerce Manager
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6x increase in ROI

Insider One is so much more than a technology partner. They own our targets like their own. We have high traffic, so their improvements make a huge difference to our success. Insider One’s predefined templates and easy-to-use interface allows our team to take quick actions on different channels.

Head of Digital Marketing and Ecommerce
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150% increase in lead generation

"At the end of the day, our only goal is to increase sales, and using a tool like Insider One helps us do that."

Digital Marketing Manager

Industry-first solutions to amplify customer engagement

Sirius AI™

Achieve 60% higher productivity and efficiency with Generative AI led segmentation, customer journeys, and campaign content.

Instory

Boost engagement and conversions with captivating social-media like full-screen experiences to help shoppers discover the best products in the quickest time.

Eureka

Make it easier for users to find exactly what they’re looking for, in the shortest time with AI-powered search recommendations.

WhatsApp Commerce

Deliver web-style end-to-end buying experiences, while leveraging the power of two-way conversational messaging.

Insider One offers a multitude of segmentation options to send personalized WhatsApp campaigns. We love their templates library and the opt-in templates have helped us grow our subscriber base.

Ecommerce Director
Birkenstock

“With Insider One’s powerful AI, we were able to engage our users to take the step from browsing to purchasing – all because they received more relevant and personalized offers. We were able to see a 25% increase in conversion rate in just one week.

Digital Marketing Director
A.S. Watson Group

“Insider One’s Growth Consultants have helped us with the ideation, creation, and execution of campaigns after onboarding. Their pre-built templates save loads of time and effort, allowing us to run several campaigns simultaneously.

Digital Content and Web Design Director
Puma

We were also delighted to find Insider One lived up to their promise of a fast and effortless integration—it was so easy to get up and running, with the platform delivering ROI within days.

Marketing and Service Design Group Head
Allianz

With Insider One’s platform and customer support team, we have achieved 12x ROI in 6 months. Smart Recommender helped improved the relevancy of product recommendations and Web Push, helped us drive back traffic into our website

Marketing Director
Decathlon