Insider One recognized
as a 2026 Gartner® Peer Insights™
Customers’ Choice for
Multichannel Marketing Hubs
with a Score of 100/100 for
Willingness to Recommend

Second time in a row as the Customers' Choice.
Based on 232 reviews, as on March 10, 2026.

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Insider One recognized<br><span>as a 2026 Gartner® Peer Insights™ <br> Customers’ Choice for <br> Multichannel Marketing Hubs <br> with a Score of 100/100 for <br> Willingness to Recommend</span>

Insider One recognized
as a 2026 Gartner® Peer Insights™ Customers’ Choice for Multichannel Marketing Hubs with a Score of 100/100 for Willingness to Recommend

Second time in a row as the Customers’ Choice.
Based on 232 reviews, as on March 10, 2026.

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4.9/5.0

Trusted by 2,000+ Brands

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Why Gartner® Recognized Insider One a
Gartner® Peer Insights™ Customers’ Choice in
Multichannel Marketing Hubs

We are rated with the highest scores across all categories:

100/100

Willingness to
Recommend

5.0 / 5.0

Overall
Rating

4.9 / 5.0

Product
Capabilities

4.9 / 5.0

Sales
Experience

4.8 / 5.0

Deployment
Experience

4.9 / 5.0

Support
Experience

Loved by brands, trusted by analysts

Gartner MQ
Gartner VOC Pers.
Forrester Wave
Forrester EOP
IDC Omnichannel
IDC AI
G2
Gartner MQ
Gartner VOC Pers.
Forrester Wave
Forrester EOP
IDC Omnichannel
IDC AI
G2

Insider One named a 2026 Gartner® Magic Quadrant™ Leader for Personalization Engines

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Marketing 3.99/5.0

Digital Commerce 4.11/5.0

Services and Support 3.94/5.0

Insider One Recognized as a Gartner Peer Insights™ Customers’ Choice for Personalization Engines ‘25

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Overall Rating 4.8/5.0

Support Experience 4.9/5.0

Sales Experience 4.7/5.0

Willlingness to Recommend 100/100

Insider One recognized as a Leader in The Forrester Wave: Cross-Channel Campaign Management (Independent Platforms)

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Personalization

Innovation Strategy

Platform Architecture

Predictive Analytics

Machine Learning

Insider One recognized as a Leader in The Forrester Wave™: Experience Optimization Platforms, Q4 2024

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Generative AI

Personalization

Segmentation

Analytics

Insider One named a leader in the IDC MarketScape for Worldwide Omnichannel Marketing Platforms

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Personalization

Channel Breadth

AI / Machine Learning

Insider One is a Leader in the IDC MarketScape: Worldwide AI-Enabled Marketing Platforms for Enterprise Companies 2025

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AI

Journey Orchestration

Unifying Customer Data

Insider retains #1 Leadership across 11 categories in G2’s Winter’26 reports

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Personalization Software

CDP

Mobile Marketing

SMS Marketing

WhatsApp Marketing

6 more categories

“Insider helps us unify disconnected touchpoints into coherent customer journeys, ensuring shoppers receive consistent, personalized experiences across web and email from acquisition through retention.”

Director of Marketing
Retail

“Insider One helps us unify disconnected touchpoints into coherent customer journeys, ensuring shoppers receive consistent, personalized experiences across web and email from acquisition through retention.”

Director of Marketing
Retail

“Fast integration and onboarding - Help was provided by Insider One's own team and our team didn't have to take too much effort. Great customer support team who helped us with campaign ideation, training, and activation”

Digital Marketing Department
Transportation

“AI tools increased transaction frequency and conversion rate over three months. It is convenient for us to create a single template for mobile and web personalization. Architect automated SMS and email reminders."

Marketing Manager
Insurance

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Gartner®, Voice of the Customer for Multichannel Marketing Hubs, By Peer Community Contributor, 27 February 2026.

This graphic was published by Gartner®, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner® document is available upon request from Insider One.

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