Agent One™ Audiences

A system of agents that turns natural conversations into live customer intent, then acts on it.

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Trusted by 2,000+ customers

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PURPOSE-BUILT FOR ENGAGEMENT

Understand what customers want, then act on it everywhere

Understand what customers want, then act on it everywhere Understand what customers want, then act on it everywhere

PURPOSE-BUILT FOR ENGAGEMENT

Understand what customers want, then act on it everywhere

Agent One Audiences talks directly with customers, captures intent in their own words, and turns it into action across journeys, channels, and experiences.

Every conversation updates the customer profile, helping the wider Agent One system make better decisions.

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Shopping Agent

Help customers discover the right products, compare options, and make confident decisions through natural conversation.

Uses live customer context and expressed intent to recommend, guide, and autonomously take the next best action across the shopping journey.

Support Agent

Resolve customer needs through contextual conversations informed by profile data, history, and current intent.

Can autonomously answer, update, route, resolve, or trigger the next best action.

CASE STUDY

Braun's Shopping Agent

CASE STUDY

Braun's Shopping Agent

“Within just eight months of launching Insider One’s Shopping Agent, 18% of our ecommerce revenue has been directly influenced by it. At Braun Shop’s scale, that’s significant when it runs largely autonomously. We’ve seen average order value increase by around 22% for new customers.”

Yiğithan Polat

Ecommerce & Marketing Director

Discover the story
AGENT ONE AUDIENCES BY NUMBERS

Performance that compounds

Turn richer customer intent into stronger commercial outcomes across revenue, retention, lifetime value, engagement, and efficiency.

Shopping Agent

1.2X↑

Revenue

42%

Profit

35%

Repeat Purchases

14%

LTV

Support Agent

86%

CSAT

79%

Agent Resolution Rate

81%

Deflection Rate

12-16K

Hours saved in a year

FROM INFERRED BEHAVIOR TO EXPRESSED INTENT

Conversations reveal what clicks cannot

Conversations reveal what clicks cannot Conversations reveal what clicks cannot

FROM INFERRED BEHAVIOR TO EXPRESSED INTENT

Conversations reveal what clicks cannot

Most customer understanding is built from observed behavior.

Agent One Audiences adds what customers say in their own words, uncovering needs, preferences, and intent that clicks or events alone can miss. Every conversation enriches the live customer profile with more complete context.

PUT CONTEXT TO WORK EVERYWHERE

What customers say improves what happens next

What customers say improves what happens next What customers say improves what happens next

PUT CONTEXT TO WORK EVERYWHERE

What customers say improves what happens next

The context captured in conversation does not stay trapped inside the interaction.

It becomes intelligence for journeys, messages, recommendations, timing, and content, so what customers say can improve engagement across the entire lifecycle.

BEYOND ASSISTANCE

Agents that understand, decide, and act

Agents that understand, decide, and act Agents that understand, decide, and act

BEYOND ASSISTANCE

Agents that understand, decide, and act

Agent One Audiences does more than answer questions. Its agents use live context to determine the best response or action, then autonomously recommend, resolve, update, route, or trigger what happens next.

 

Every action happens with the customer’s consent and the guardrails you define.

HOW AGENT ONE AUDIENCES WORKS

Move from inferred behavior to expressed intent

1

Listens to customers' own words

Understand what customers want through natural conversation, not only clicks and behavior.

2

Captures intent as it forms

Recognize customer needs, preferences, and goals in the moment they are expressed.

3

Acts across every channel

Turn conversational intent into better journeys, content, recommendations, timing, and experiences across channels.

4

Personalizes the conversation

Adapt every response using live profile data, context, preferences, and previous interactions.

5

Learns from every exchange

Every conversation adds intelligence to the customer profile and improves what happens next.

HOW IT WORKS

Listen. Understand. Decide. Act. Learn.

Start the conversation
STEP 1

Start the conversation

Customers express what they want through natural, two-way interactions.

Understand the intent
STEP 2

Understand the intent

Agent One combines what the customer says with their live profile, behavior, and history.

Take the next action
STEP 3

Take the next action

The agent autonomously responds, recommends, resolves, updates, or triggers the next best action.

Improve every future interaction
STEP 4

Improve every future interaction

Each exchange updates the customer profile and helps every connected agent make better decisions.

BUILT FOR EVERY CUSTOMER MOMENT

Turn customer intent into action across the lifecycle

Product Discovery

Product Discovery

Understand what customers are looking for and guide them toward the right products or services.

Guided Shopping

Guided Shopping

Turn customer needs into relevant recommendations through natural conversation.

Onboarding

Onboarding

Help customers understand products, complete key actions, and reach value faster.

Customer Support

Customer Support

Resolve questions using live profile data, prior interactions, and connected business context.

Preference Capture

Preference Capture

Let customers express their interests, needs, and communication preferences directly.

Re-engagement

Re-engagement

Understand why a customer disengaged and use that insight to improve what happens next.

TWO SYSTEMS. ONE INTELLIGENCE.

Agents for customers. Agents for teams.

Agents for customers. Agents for teams. Agents for customers. Agents for teams.

TWO SYSTEMS. ONE INTELLIGENCE.

Agents for customers. Agents for teams.

Agent One Audiences talks directly with customers, understands what they want, and acts on that intent.

 

Agent One Teams plans, runs, and optimizes customer engagement on your team’s behalf.

 

Both share the same live customer context, so what either side learns makes the other smarter.

Explore Agent One Teams Agent One Overview

Agent One Audiences turns intent into action

See how Agent One Audiences listens to customers in their own words, understands what they want, and turns that intent into better decisions and actions across every touchpoint.

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Frequently Asked Questions

What is Agent One Audiences?

Agent One Audiences is a multi-agent AI system that talks directly with customers, understands their intent, serves their needs, and uses that intelligence to improve future experiences.

How is Agent One Audiences different from a chatbot?

Chatbots typically answer questions within a single conversation. Agent One Audiences understands customer intent, uses live customer context, takes action, and improves experiences across journeys and channels.

What customer information does Agent One Audiences use?

It combines what customers say with profile data, behavior, preferences, previous interactions, and relevant business context.

How does Agent One Audiences capture customer intent?

Customers express their needs, goals, preferences, and questions through natural conversation. Agent One interprets that intent and adds it to the customer’s live profile.

What can Agent One Audiences do?

Its specialist agents can help customers discover products, receive recommendations, resolve questions, update preferences, take action, and improve future interactions.

How does Agent One Audiences personalize conversations?

It uses each customer’s live profile, behavior, preferences, history, and current conversation to determine the most relevant response and action.

How does Agent One Audiences improve other channels?

What customers say becomes intelligence for connected journeys and agents, improving messages, recommendations, timing, content, and experiences across channels.

How does Agent One Audiences connect with Agent One Teams?

Both systems use the same customer profile. Agent One Audiences captures direct customer intent, while Agent One Teams uses that intelligence to plan and optimize customer engagement.

Does Agent One Audiences replace customer-facing teams?

No. It handles the conversations and actions a business chooses to automate, while teams retain control of the customer experience and focus on more complex, creative, or high-value needs.