Leading the Future of Customer Experience

AUGUST 30, 2023 | 10:00 – 14:00
RIYADH

In association with:

Register your place

What is UPLIFT?

UPLIFT is a 100% in-person event that brings together CxO, Marketers, Digital disruptors, and those driving growth for the most iconic brands. With the rapid advancements in technology, the way
we market and reach out to our customers is constantly evolving. This event provides a platform
for discussions and debates on the trends, challenges, and opportunities in the marketing technology landscape. We have gathered some of the most knowledgeable and inspiring
thought leaders to share their experiences and best practices.

Meet the Speakers

Ali AlShawa

CRM & LOYALTY SENIOR MANAGER

Fouad Bin Mahfouz

CHIEF MARKETING OFFICER

Anas Al-Hazmi

HEAD OF E-COMMERCE

ABRAR SYED

ECOMMERCE MANAGER

ABDULRAHMAN ALHAMED

CONVERSION RATE OPTIMIZATION SPECIALIST

HARSH SHAH

CO FOUNDER

OUSSAMA CHAMI

HEAD OF MARKETING

DANIELE STROPPA

EMEA SR. PARTNER SOLUTIONS ARCHITECT,
RETAIL & CPG

MAY KANOUNJI

CHEF EXECUTIVE OFFICER

AJISH PILLAI

COMMERCIAL DIRECTOR, MEA

BHARAT MITTAL

DIIRECTOR OF PARTNER SUCCESS TEAM, MEA

Meet the Speakers

ALI ALSHAWA

CRM & LOYALTY SENIOR MANAGER

FOUAD BIN MAHFOUZ

CHIEF MARKETING OFFICER

ANAS AL-HAZMI

HEAD OF E-COMMERCE

ANAS AL-HAZMI

ECOMMERCE MANAGER

ABDULRAHMAN ALHAMED

CONVERSION RATE OPTIMIZATION SPECIALIST

HARSH SHAH

CO FOUNDER

OUSSAMA CHAMI

HEAD OF MARKETING

MAY KANOUNJI

CHIEF EXECUTIVE OFFICER

DANIELE STROPPA

EMEA SR. PARTNER SOLUTIONS ARCHITECT, RETAIL & CPG

AJISH PILLAI

COMMERCIAL DIRECTOR, MEA

BHARAT MITTAL

DIIRECTOR OF PARTNER SUCCESS TEAM, MEA

Agenda

Agenda

10:00

Welcome & Introduction

Grab your badge, and connect with other marketing leaders

10:30

Shifting customer experience from offline to online

Panel Discussion featuring ALJ, Nana, AWS

The key challenges of Digitization for a business that is predominantly offline driven

The role of personalization and automation to deliver the same personal experience to a customer

How to drive revenue with AI backed Recommendation

How to understand post-sales satisfaction and thus increase LTV

11:10

Building A Digital-First Fashion

Panel Discussion featuring Johrh, Vogacloset

The key customer behaviours and challenges when it comes to a Digital First Fashion

The role of web when it comes to an App focused business

How to localize your brand in a market like KSA (Being Glocal)

How to eliminate user churn

How to increase Customer Life Time Value

How to personalize your communication at the right time and in right channel without over-bothering your customers

The role of AI and NLP in Virtual Fashion Advisor, Personalized Recommendations

11:40

How retailers use omnichannel strategies to reorganize inventory and maximize profitability

Keynote session featuring FYND

12:00

Coffee Break

12:10

Unifying customer experience in store and online

Featuring Bloomingwear, Femi9, FYND

How to connect the users offline and online journeys

How to increase customer loyalty and have them stick with you with all the competition in the market

How does gamification help in increasing your database and user engagement

12:40

Increasing User Engagement with Conversational WhatsApp

Panel Discussion featuring Flyadeal

New way of conversational marketing with personalized user journeys

How to bring customer satisfaction with faster AI based conversational solutions

Interacting with WhatsApp messages to increase upsell revenue, CTR and conversion

How to create seamless user journeys across different channels

13:00

Product Showcase

Customer Data Platform (CDP)
WhatsApp Commerce
SMS

13:15

Lunch & networking

The Venue

Riyadh Marriott Hotel

Address:
District, 8333 King Saud Road Al Wizarat, Riyadh 12622, Saudi Arabia

open Google MAP

Brands Attending

Who Should Attend

  • Customer Experience Leaders
  • eCommerce Directors
  • Marketing Directors
  • CRM Senior Managers
Register Interest

Frequently Asked Questions

UPLIFT is a unique event that brings together experts, thought leaders, and industry professionals to share insights, ideas, and experiences in the tech and marketing space. By attending UPLIFT, you’ll have the opportunity to learn from the best in the industry, gain valuable knowledge, and network with like-minded professionals. You’ll also be able to get a sneak peek at the latest trends and technologies that are shaping the future of the industry.

Yes, there will be plenty of networking opportunities at UPLIFT. You’ll be able to meet and connect with industry professionals, speakers, and fellow attendees during the event. There will be dedicated networking sessions and activities designed to help you build meaningful connections and expand your professional network.

When you register for UPLIFT, you will receive a confirmation email acknowledging your registration. If the event is not yet full, you will receive an email within 24 hours confirming your place at the event. If the event is full, you will be notified via email and placed on a waiting list. We will also notify you if a spot becomes available and your place is confirmed.
If you don’t receive any email, please check your spam folder or contact our support team for assistance. You’ll also receive regular updates and reminders leading up to the event to ensure you’re fully prepared and informed.

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