Join us to discover how Zoetis improved customer support efficiency by 40%, increased chatbot resolution rate by 32%, and boosted engagement with veterinarians and pet owners by 25%!

Wednesday, October 15 | 2 PM Singapore | 5 PM Sydney
5 additional time options are in the form on the right - please select your slot.

Insider has been powering Zoetis to deliver intelligent chatbot-driven customer experiences across digital touchpoints. By deploying conversational AI, Zoetis automated 40% of routine queries, improved resolution accuracy by 32%, and increased engagement among veterinarians and pet owners by 25% — providing faster answers, smoother support, and stronger relationships.

Join the Masterclass

Meet The Speaker

Rita Yang, Pharma & Animal Health – Global Digital Growth Director

In this exclusive masterclass with Zoetis and Insider, we dive into the strategies Zoetis used to:

  • Automate routine support queries with AI-powered chatbots

  • Increase first-contact resolution and accuracy through conversational flows

  • Boost veterinarian and pet owner engagement with always-on chatbot availability

  • Reduce response times by integrating chatbot with CRM and knowledge base

  • Scale customer support while reducing costs through automation

Join us in this exclusive chat with Rita Yang (Pharma & Animal Health – Global Digital Growth Director) for an inside view on Zoetis’s chatbot experience strategy.

Rita Yang
Pharma & Animal Health – Global Digital Growth Director
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Insider × Zoetis | Transforming customer care with chatbots

Insider × Zoetis | Transforming customer care with chatbots

By leveraging Insider’s conversational AI and chatbot orchestration, Zoetis transformed its digital support operations. The result: +40% efficiency gains, +32% higher resolution accuracy, and +25% engagement uplift among veterinarians and pet owners.

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