SUCCESS STORY

How Riviera Maison Achieved a 2.53X Increase in Revenue per Visitor and Transformed Customer Engagement with Insider One

How Riviera Maison Achieved a 2.53X Increase in Revenue per Visitor and Transformed Customer Engagement with Insider One

21%

increase in ROI

2.53X

increase in revenue per visitor

7.38X

increase in conversion rate
Challenge

Challenge

Riviera Maison needed to improve website engagement and conversions by making product discovery, checkout, and re-engagement more relevant and frictionless.

Solution

Solution

Insider One used AI-driven personalization, targeted messaging, and omnichannel recovery to guide visitors, surface relevant products, and reduce drop-off across the journey.

Result

Result

Insider One delivered a "2.53X increase in revenue per visitor" and a "21% increase in ROI" across the customer journey.

ABOUT THE CUSTOMER

Riviera Maison, a leading home décor and furniture brand, blends elegance with a warm, welcoming ambience. Renowned for high-quality, unique furnishings and accessories, it creates personalized, cozy living spaces. With a focus on innovation and exceptional customer experiences, Riviera Maison continues to captivate homeowners seeking everyday luxury.

INDUSTRY
Retail
SOLUTIONS
Smart Recommender
Insider One AI
Category Optimizer
Predictive Audiences
CHANNELS
Architect
Push Notifications
Email
Onsite

SUCCESS STORY #1

Boosting Website Conversions with Personalized Experiences

The Challenge

Riviera Maison aimed to improve engagement and conversion rates on its website to enhance the overall customer experience and drive growth.

The Solution

Riviera Maison implemented Insider One's advanced personalization tools to transform their website experience. The brand tailored user journeys based on individual visitor behavior and preferences by leveraging AI-driven content and product recommendations. This approach ensured that customers were presented with highly relevant products and messages, creating a seamless, engaging, and enjoyable shopping experience that aligned with their needs. By using personalized content and product recommendations on our website, we were able to increase user engagement significantly. Elisabeth Hovius Head of Marketing & Digital Commerce

By using personalized content and product recommendations on our website, we were able to increase user engagement significantly.

Elisabeth Hovius, Head of Marketing & Digital Commerce
Riviera Maison

7.38X

increase in conversion rate

SUCCESS STORY #2

Increasing Online Revenue with AI-Driven Personalization

The Challenge

Riviera Maison aimed to boost the revenue generated from its online visitors by improving the effectiveness of its website and driving more conversions.

The Solution

The brand leveraged Insider One's AI-driven personalization to optimize product recommendations and messaging, effectively guiding visitors through their shopping journey. This tailored approach boosted engagement, leading to higher conversions and increased revenue from their digital channels. The AI-driven personalization tools helped us guide visitors effectively, leading to a noticeable increase in our revenue per visitor. Elisabeth Hovius Head of Marketing & Digital Commerce

The AI-driven personalization tools helped us guide visitors effectively, leading to a noticeable increase in our revenue per visitor.

Elisabeth Hovius, Head of Marketing & Digital Commerce
Riviera Maison

2.53X

increase in revenue per visitor

SUCCESS STORY #3

Capturing Customer Interest and Increasing Engagement

The Challenge

Riviera Maison aimed to enhance customer interest and engagement on its website to create more meaningful interactions and improve conversions.

The Solution

The brand leveraged Insider One's tailored email campaigns and targeted Onsite messages to deliver relevant content that resonated with individual customers, keeping them engaged and encouraging further interaction. With tailored email campaigns and targeted messaging, we kept our customers engaged and significantly improved our click-through rates. Elisabeth Hovius Head of Marketing & Digital Commerce

With tailored email campaigns and targeted messaging, we kept our customers engaged and significantly improved our click-through rates.

Elisabeth Hovius, Head of Marketing & Digital Commerce
Riviera Maison

4.6X

increase in click-through rates

SUCCESS STORY #4

Transforming Website Performance with A/B Testing and Personalization

The Challenge

Riviera Maison faced challenges in re-engaging customers who abandoned their shopping carts, resulting in lost sales opportunities.

The Solution

The brand leveraged Insider One's omnichannel capabilities to send personalized cart recovery messages via email, SMS, WhatsApp and web push notifications, effectively reaching customers through their preferred channels and encouraging them to complete their purchases. We implemented an omnichannel approach to send personalized cart recovery messages, which led to a remarkable increase in our ROI from those efforts. Elisabeth Hovius Head of Marketing & Digital Commerce

We implemented an omnichannel approach to send personalized cart recovery messages, which led to a remarkable increase in our ROI from those efforts.

Elisabeth Hovius, Head of Marketing & Digital Commerce
Riviera Maison

21%

increase in ROI from abandoned cart recovery

SUCCESS STORY #5

Simplifying Onsite Navigation Directing Users to Popular Products

The Challenge

The Home and Furniture segment offers a large range of products, making it difficult for users to find popular products on the website. Rivièra Maison wanted to simplify product discovery and site navigation, making it easier and faster for their customers to find the perfect products.

The Solution

Insider One's AI-powered capabilities helped identify different user behavior patterns and recommend relevant product categories, making it easier to navigate the site. Personalized “top searches” were added to the main navigation. With tailored email campaigns and targeted messaging, we kept our customers engaged and significantly improved our click-through rates. Elisabeth Hovius Head of Marketing & Digital Commerce

Switching to Insider One has empowered us to launch campaigns faster, reduce dependencies on external support, and achieve exceptional customer engagement effortlessly.

Elisabeth Hovius, Head of Marketing & Digital Commerce
Riviera Maison

17.08%

uplift in Average

Order Value

SUCCESS STORY #6

Promoting Recently Viewed Products to Prompt Customers to Complete Their Purchase

The Challenge

Rivièra Maison observed that their average customer would search for multiple product categories in multiple visits, before abandoning their search. The brand needed to find a way to engage users off-site and direct users back to the products they'd forgotten to complete their purchase.

The Solution

With Insider One, the Rivièra Maison were able to create a personalized and convenient overlay for returning visitors, highlighting their “Recently Viewed Products”. This powerful tactic shortcuts the time a user takes to navigate to the Product Detail Page to help them complete their purchase with the minimal number of clicks.

12.25%

uplift in AOV

SUCCESS STORY #7

Reducing Checkout Abandonment with Pre-filled Forms for Faster Checkout

The Challenge

Rivièra Maison observed that numerous users dropped off at the checkout page, before completing their purchases. The brand wanted to arrest user drop-off by identifying the pain points and exploring ways to deliver better onsite experiences.

The Solution

Insider One suggested implementing pre-filled forms to improve the checkout experience and reduce manual effort by the customer. Additionally, these pre-filled placeholders gave users direction, positively impacting their checkout experience.

7.38%

uplift in conversion rate

Looking ahead

Looking ahead Looking ahead

Looking ahead

Riviera Maison plans to expand its use of Insider One's personalization and AI-driven strategies to enhance customer engagement. They aim to deepen data-driven marketing, optimize communication for higher CLTV and conversion rates, and explore even more innovative ways to connect with their audience across multiple channels using Insider One's technology.

Explore platform

Discover more inspirational stories

Read more
52X ROI
Read more
37X ROI
Read more
15.1% cart recovery rate

See what Insider One can do for your brand

Explore how the world's favorite brands drive measurable growth with Insider One.