Success Story

Brazil’s leading gaming marketplace Pichau boosts revenue 102% and ROI by 329X in one quarter

Architect
Smart Recommender
Web Personalization

102%

uplift in
quarterly revenue

R$1.22M

direct revenue from Smart Recommender

329X

ROI in
one quarter

Industry

Classifieds – Others (Gaming)

Themes

Advanced Segmentation
A/B Testing & Optimization
Efficiency Gains
Product Discovery

Channels

Email
Web Push
App Personalization
Web Personalization

Tools

Architect
Predictive Segments
Smart Recommender

“Working with Insider One transformed Pichau’s marketing results. Using precise audience segmentation, Smart Recommender, and Architect, we achieved a 329X ROI and doubled our quarterly revenue. Our team values Insider One’s agility, data-driven personalization, and support for independent channel optimization. Every campaign now delivers more impact and measurable business growth.”

Hudson Schmidt,
Marketing Director

Executive summary

Pichau joined forces with Insider One to scale engagement and revenue by improving the precision and personalization of every customer interaction. Leveraging Architect, Smart Recommender, and Web Personalization, they segmented audiences and tailored messaging, doubling quarterly revenues in Q2 2025 with an ROI of 329X. By optimizing Email and Web Push as independent revenue channels, including rigorous A/B testing and targeted AI-powered product suggestions, Pichau unlocked significant new value, delivering R$1.22M through AI based product suggestions by Smart Recommender alone. This agile, data-powered approach positions Pichau as leader in Brazil’s gaming marketplace.

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About Pichau

Pichau is Brazil’s premier online marketplace for gaming hardware and accessories, renowned for its diverse product selection and expertise in the gaming industry. Serving millions of Brazilian customers through seamless digital experiences, Pichau sets standards for curated discovery and innovative engagement.

Why Insider One?

Pichau selected Insider One to overcome limited segmentation and automation capabilities from their previous tools. Insider One’s CDP-powered personalization and engagement enable Pichau to target audiences more effectively and maximize each communication’s impact, while remaining cost-efficient and easy-to-operate. The brand chose Insider One to unify audience data, personalize content at scale, and swiftly launch highly relevant campaigns across Email, Web Push, and their website. Pichau recognized Insider One’s innovative solutions for driving record-breaking revenue and ROI, positioning the platform as a pivotal driver of gaming marketplace success in Brazil.

success story #1

Precision engagement drives record revenue

The challenge

Pichau previously relied on frequent communications and multiple touchpoints, but this dispersed approach did not deliver the expected engagement or conversion results. The previous platforms lacked advanced features for segmentation and channel prioritization, which limited the impact of interactions. Therefore, they needed to drive higher engagement with fewer but more relevant and personalized interactions to achieve better results.

The solution

Insider One enabled advanced audience segmentation and content personalization, ensuring every communication, though less frequent, was more focused and relevant. Data-driven insights optimized both content and delivery timing for higher effectiveness.

The results

102%

increase in quarterly revenue

329X

ROI

success story #2

Unlocking channel value with Smart Recommendations

The challenge

Pichau recognized significant unused potential in stand-alone channels such as Email and Web Push, which were largely underutilized and delivering limited impact on engagement, revenue, and ROI. Additionally, their website was not leveraging personalization to guide customers to the most relevant products, missing opportunities to convert browsing into meaningful sales. The brand needed to unlock and maximize these channels’ value by implementing targeted product recommendations and personalized experiences for every shopper.

The solution

Insider One powered Email and Web Push optimization with A/B testing, segmentation, and AI based product suggestions by Smart Recommender ensuring greater relevance and higher conversion potential.

The results

1,073%

Web Push revenue growth

123%

Email revenue growth

R$1.22M

in direct revenue from Smart Recommender

Summary

Insider One helped Pichau unify audience data and maximize engagement across multiple channels, driving dramatic revenue and ROI gains despite fewer customer touchpoints. Agile segmentation, AI personalization, and independent channel optimization delivered measurable results for every campaign. Insider One empowers gaming leaders to orchestrate data-driven journeys and unlock new business growth.

Looking ahead

Pichau is now focusing on continuously enhancing segmentation across Architect and Smart Recommender channels, with the goal of delivering increasingly relevant and personalized content to each customer. This focus aims to strengthen loyalty, improve conversion rates, and maximize customer lifetime value through deeper orchestration of journeys with Insider

Favorite feature

Web Suite

Pichau’s favourite feature is the Web Suite, which increases their conversion and CTR rates. It stands out for engaging users and driving purchases, especially with functionalities like Hello Bar and Purchase Progress. Personalization and the extensive template library allow teams to use the tools with zero technical dependency. This ensures agility and autonomy, increasing the effectiveness of digital marketing campaigns

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