Join our candid panel of digital retail powerhouses as they share real-world insights on tackling today’s most pressing CX challenges: cutting through digital fatigue when every brand is fighting for attention; making AI genuinely useful in day-to-day operations, not just flashy implementations; creating personalised experiences without overcomplicating your tech stack; unifying customer data across an average of 45 different software systems; and balancing acquisition and loyalty when website visits cost 19% more than two years ago.

Plus, walk away with practical approaches to accelerate CX transformation for immediate impact. You’ll learn strategies to help your team confidently leverage AI, proven methods to break down data silos and unify customer views, techniques to measure the real business impact of your CX efforts, and insights on how to personalise at scale while respecting growing privacy concerns.