Signals That Speak: Turning Customer Insight into Action

INVITE-ONLY event

Signals That Speak: Turning Customer Insight into Action

9 JULY 2025 I 15:00 – 19:00 PM | FAIRMONT HOTEL

Join us for an exclusive event where we explore how brands are transforming customer signals into meaningful action through AgentOne and GTech’s powerful loyalty and data analytics platform.

Gain valuable industry insights and hear from key leaders in our panel discussion as they share real-world strategies to elevate customer experience with AI-driven engagement and data-backed decisions.

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Insider is trusted by 1,500+ of the world's favourite brands including one-third of the Fortune 500

Meet Our Speakers

Stephanie Kirana

Country E-Commerce Manager

Stephanie Kirana

Country E-Commerce Manager

Chee Chian Seah

General Manager Indonesia

Chee Chian Seah

General Manager Indonesia

Julianto Sidarto

Independent Commissioner

Julianto Sidarto

Independent Commissioner

Adhithia T. Winarto

Chief of CRM Business Development

Adhithia T. Winarto

Chief of CRM Business Development

Harris Naga Putra

VP of Growth

Harris Naga Putra

VP of Growth

Stephanie Kirana

Country E-Commerce Manager

Stephanie Kirana

Country E-Commerce Manager

Chee Chian Seah

General Manager Indonesia

Chee Chian Seah

General Manager Indonesia

Julianto Sidarto

Independent Commissioner

Julianto Sidarto

Independent Commissioner

Adhithia T. Winarto

Chief of CRM Business Development

Adhithia T. Winarto

Chief of CRM Business Development

Harris Naga Putra

VP of Growth

Harris Naga Putra

VP of Growth

Stephanie Kirana

Country E-Commerce Manager

Chee Chian Seah

General Manager Indonesia

Julianto Sidarto

Independent Commissioner

Adhithia T. Winarto

Chief of CRM Business Development

Harris Naga Putra

VP of Growth

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Fairmont Hotel Jakarta

The Fairmont Jakarta is a five-star hotel in Senayan offering 488 luxurious rooms and suites, including Sky Suites and Fairmont Gold. Known for its spacious rooms, plush bedding, and spa-inspired bathrooms, it also features a 900 sqm wellness retreat. Conveniently located near the Indonesia Stock Exchange, Jakarta Convention Center, and Plaza Senayan, it’s the perfect blend of comfort and convenience.

Link to Google Maps

Agenda

15:00 – 15:30 PM

Welcome Guests & Opening Remarks

Hosted by Insider

15:30 – 15:50 PM

Industry Insights by GTech

Michel Hamilton - South East Asia, CEO

15:50 – 16:00 PM

Q&A Session

Michel Hamilton - South East Asia, CEO

16:00 – 16:20 PM

Next Level CX & AgentOne

Harris Naga Putra - VP of Growth

16:20 – 16:30 PM

Q&A Session

Harris Naga Putra - VP of Growth

16:30 - 16:45 PM

Coffee Break

Coffee Break Session
Short networking session

16:45 - 17:30 PM

Panel Discussion: The Power of Data in Customer Engagement

Stephanie Kirana - Country E-Commerce Manager, IKEA
Chee Chian Seah - General Manager Indonesia, Singapore Airlines
Julianto Sidarto - Independent Commissioner, Air Asia
Immanuel Andreas Setiawan - Sales Manager, Insider
Adhithia P. Winarto - Chief of CRM Business Development, GTech

17:30 - 17:45 PM

Q&A Session

17:45 - 17:55 PM

Doorprize 🎉

17:55 - 19:00

Closing Remarks & Networking

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What is Growth Hacks Series?

The Growth Hacks Series is a premium event series designed to equip marketing and business leaders with cutting-edge strategies for exponential growth. Each edition focuses on a key growth theme, featuring industry experts and thought leaders who share actionable insights and real-world success stories.

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from top industry experts who reveal their proven tactics for scaling businesses.

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innovative strategies and tools that can drive your next big leap in growth.

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with like-minded professionals and build valuable relationships to elevate your business.

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By Invitation Only: A Power Roundtable for CX & Martech Trailblazers

An exclusive C-level roundtable designed for forward-thinking C-Suite executives, SVPs, VPs, and senior marketing leaders who are shaping the next era of customer experience.

This high-impact session brings together top decision-makers from leading brands to exchange strategic insights on AI-driven engagement, data analytics, and loyalty innovation. Featuring a curated panel of industry experts and real-world success stories, the event offers a rare opportunity for senior leaders to connect, collaborate, and lead the CX transformation.

Who Should Attend?

You are a Visionary Leader: You strive to stay ahead of Martech trends and leverage CDPs & omnichannel messaging to drive smarter customer engagement.
You are a Networker: You value networking with C-Suite executives, Marketing Leaders, and CRM strategists across industries, sharing insights and experiences.
You are a Growth Strategist: You seek actionable strategies and real-world applications to optimize customer journeys and enhance marketing performance.
You are a Forward-Thinker: You want to equip yourself with the latest tools and knowledge to thrive in 2025’s evolving Martech landscape.

Insider connects data across channels, predicts future behavior with AI, and individualizes experiences from a single platform with the fastest time to value.

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