Why settle for Acoustic when you can choose Insider?

Discover why 1,200+ brands have already switched to Insider to accelerate growth, and increase productivity. 

Users rate Insider higher than Acoustic where it matters most:

  • 99% of users ranked Insider as #1 for fastest integration
  • 98% of users voted our customer support as the best
  • 98% of users believe in our visionary product roadmap
Get a Demo
Platform Tour

Discover why 1,200+ brands have already switched to Insider to accelerate growth, and increase productivity. 

Users rate Insider higher than Acoustic where it matters most:

  • 99% of users ranked Insider as #1 for fastest integration
  • 98% of users voted our customer support as the best
  • 98% of users believe in our visionary product roadmap

Insider by the numbers.
Our platform offers unrivaled scalability and extensibility to deliver value quickly and continuously.

2 Month

Average time to value

100+

Integrations and connectors available

4-6 Weeks

Average time to complete migration

Based on 1,000+ independent reviews, users rate Insider as the #1 choice, outranking Acoustic and every other vendor. Teams find Insider easier to set up, use, and do business with.

Meets Requirements

78%
95%

Ease of Use

67%
95%

Ease of Setup

67%
91%

Ease of Admin

73%
92%

Quality of Support

73%
96%

Has the product been a good partner in doing business?

75%
95%

Product Direction (% positive)

68%
98%

Source: G2 Comparison of Insider vs Acoustic Campaign as of October 2024

Based on 1,000+ independent reviews, users rate Insider as the #1 choice, outranking Acoustic Campaign and every other vendor. Teams find Insider easier to set up, use, and do business with.

Features

Supported integrations with zero hidden costs

Advanced targeting and segmentation capabilities backed by AI

Cross-channel journey orchestration

Cutting-edge technology

Customer support availability

Acoustic

Implementation is complex, and costs tend to exceed the initial scope.

Outdated targeting misses unidentified users, leading to lost opportunities and lower engagement.

Reporting, dashboards, and customer journey tracking are not user-friendly, and the technology lags behind competitors.

Acoustic’s clunky interface, slow email builder, and outdated features hinder productivity, while bugs and server issues disrupt campaign reliability.

Additional customer support costs and slow support time delay mission-critical campaigns.

Simple and clear pricing strategy, with no hidden costs for support or integration—all are included.

Target and engage every user, even anonymous ones, for better conversions.

10+ channel coverage, including in-app and on-site, with real-time triggers, price drops, and back-in-stock options.

Insider offers 3X faster time to value than the competition. A modern platform that prioritizes efficiency and productivity.

Support is available 24/7/365 via local experts, dedicated account management, self-guided academy, and ticketing.

G2 Ratings

Based on 1,000+ independent reviews, users rate Insider as the #1 choice, outranking Acoustic and every other vendor. Teams find Insider easier to set up, use, and do business with.

Meets Requirements

Insider

95%

Acoustic

78%

Source: G2 Comparison of Insider vs Acoustic Campaign as of October 2024

Ease of Use

Insider

95%

Acoustic

67%

Source: G2 Comparison of Insider vs Acoustic Campaign as of October 2024

Ease of Setup

Insider

91%

Acoustic

67%

Source: G2 Comparison of Insider vs Acoustic Campaign as of October 2024

Ease of Admin

Insider

92%

Acoustic

73%

Source: G2 Comparison of Insider vs Acoustic Campaign as of October 2024

Quality of Support

Insider

96%

Acoustic

73%

Source: G2 Comparison of Insider vs Acoustic Campaign as of October 2024

Has the product been a good partner in doing business?

Insider

95%

Acoustic

75%

Source: G2 Comparison of Insider vs Acoustic Campaign as of October 2024

Product Direction (% positive)

Insider

98%

Acoustic

68%

Source: G2 Comparison of Insider vs Acoustic Campaign as of October 2024

Features

Supported integrations with zero hidden costs

Insider

Simple and clear pricing strategy, with no hidden costs for support or integration—all are included.

Acoustic

Implementation is complex, and costs tend to exceed the initial scope.

Advanced targeting and segmentation capabilities backed by AI

Insider

Target and engage every user, even anonymous ones, for better conversions.

Acoustic

Outdated targeting misses unidentified users, leading to lost opportunities and lower engagement.

Cross-channel journey orchestration

Insider

10+ channel coverage, including in-app and on-site, with real-time triggers, price drops, and back-in-stock options.

Acoustic

An outdated, hard-to-use interface with a limited journey builder and dynamic content that requires coding creates major user hurdles.

Cutting-edge technology

Insider

Insider offers 3X faster time to value than the competition. A modern platform that prioritizes efficiency and productivity.

Acoustic

Acoustic’s clunky interface, slow email builder, and outdated features hinder productivity, while bugs and server issues disrupt campaign reliability.

Customer support availability

Insider

Support is available 24/7/365 via local experts, dedicated account management, self-guided academy, and ticketing.

Acoustic

Additional customer support costs and slow support time delay mission-critical campaigns.

 

Ditch Acoustic and find out what you’re missing.

Get a Demo

Why customers recommend Insider

“With Insider, we gained a 360-degree view of each customer and can now identify previously unknown customers and track their behavior and personalize accordingly.”

Head of CRM at NA-KD

25%

Increase in CLTV

72X

ROI in 2 months

5X

Channels supported

“Insider has become so much more than a technology partner for us. They own our growth targets like their own and always share best practices and industry know-how”

Group Head of Digital Marketing and Ecommerce at Vodafone

6X

Return on investment in 12 weeks

4.1%

Increase in average revenue per user

64%

Uplift in lead generation across channels

“No one should think twice about choosing Insider. The Insider team is always available, and always helping us optimize our customer experience.”

Ecommerce Lead at MAC Cosmetics

17X

Return on investment

7.3%

Increase in average order value

4.8%

Uplift in conversion rate

“We couldn’t believe how quick [it] was to set up and the results have been incredible. Insider enabled us to build relevant campaigns across nearly 30 different customer segments.”

Ecommerce Director at Slazenger

49X

Return on investment in 8 weeks

40%

Revenue recovery rate

700%

Uplift in customer acquisition

Persistent Bugs and Routine Outages Impact Usability

Acoustic’s platform is frequently criticized for being buggy, with issues worsening after updates. Users report constant user interface problems, frequent email save failures that require recreating content multiple times a week, and regular service outages. These persistent bugs and system failures significantly impact user experience and campaign reliability.

Get a demo

Outdated Interface and Poor UX

Users report an inefficient UX, with cumbersome elements like the inability to open reports in new tabs and outdated coding for email design. Reporting, dashboards, and customer journey tracking are not user-friendly, and the technology lags behind competitors. These issues make the platform difficult to navigate and significantly hinder productivity.

Get a demo

Email Deliverability Failures and Functionality Issues in Acoustic

Acoustic faces significant email deliverability issues, with users reporting that scheduled emails often fail to send, even after extensive preparation time. Some emails remain unsent for over 12-14 hours, causing missed deadlines for time-sensitive campaigns. The platform is also criticized for slow list uploads, frequent template breaks, and numerous bugs across reporting, automation, and backend processes. These issues, coupled with functionality that lags behind competitors, severely impact Acoustic’s reliability as an email vendor.

Get a demo

Slow Response Times and Billing Confusion

Acoustic’s account support is widely criticized for being disorganized and inconsistent, with frequent changes in account managers and slow response times. Users report surprise billing and unexplained charges, often with no dedicated account manager available to resolve issues. Customer service is seen as lacking, with some users waiting weeks for answers to their queries. Despite the platform’s high cost, the support provided falls short, leaving customers frustrated by both the service and the lack of assistance.

Get a demo

Insider

“32X ROI. From integration and implementation to execution, we’ve been impressed with every aspect of Insider.”

Verified G2 User

Enterprise (>1000 emp.)

Acoustic

“For 5 years I’ve seen very little innovation and the overall software is clunky and requires a savvy user to operate well.”

Verified G2 User

Enterprise (>1000 emp.)

Insider

“We were surprised by how fast and easy the integration process was. Insider’s team was helpful throughout the process and left no question [unanswered].

Verified G2 User

Enterprise (>1000 emp.)

Listrak

“Really buggy. Often cases save issues causing me to recreate the entire email. Often as several times a week.”

Verified G2 User

Enterprise (>1000 emp.)

Insider

“The most comprehensive platform I’ve ever used. We were impressed by how easy to use it is.”

Verified G2 User

Enterprise (>1000 emp.)

Listrak

“The interface is old and clunky and the email builder is particularly poor. This translates additional time to get things done.”

Verified G2 User

Small-Business (50 or fewer emp.)

Insider

“Great product and excellent service. They are the best partner.”

Verified G2 User

Enterprise (>1000 emp.)

Listrak

“Automation of campaign is complicated and time consuming. Support team takes their own time to answer your request and their support is not available on Saturdays and Sundays.”

Verified G2 User

Mid-Market (51-1000 emp.)

Why customers recommend Insider

“With Insider, we gained a 360-degree view of each customer and can now identify previously unknown customers and track their behavior and personalize accordingly.”

Head of CRM at NA-KD

25%

Increase in CLTV

72X

ROI in 2 months

5X

Channels supported

Why customers recommend Insider

“Insider has become so much more than a technology partner for us. They own our growth targets like their own and always share best practices and industry know-how”

Group Head of Digital Marketing
and Ecommerce at Vodafone

6X

Return on investment in 12 weeks

4.1%

Increase in average revenue per user

64%

Uplift in lead generation across channels

Why customers recommend Insider

“No one should think twice about choosing Insider. The Insider team is always available, and always helping us optimize our customer experience.”

Ecommerce Lead at MAC Cosmetics

17X

Return on investment

7.3%

Increase in average order value

4.8%

Uplift in conversion rate

Why customers recommend Insider

“We couldn’t believe how quick [it] was to set up and the results have been incredible. Insider enabled us to build relevant campaigns across nearly 30 different customer segments.”

Ecommerce Director at Slazenger

49X

Return on investment in 8 weeks

40%

Revenue recovery rate

700%

Uplift in customer acquisition

Persistent Bugs and Routine Outages Impact Usability

Acoustic’s platform is frequently criticized for being buggy, with issues worsening after updates. Users report constant user interface problems, frequent email save failures that require recreating content multiple times a week, and regular service outages. These persistent bugs and system failures significantly impact user experience and campaign reliability.

Get a demo

Outdated Interface and Poor UX

Users report an inefficient UX, with cumbersome elements like the inability to open reports in new tabs and outdated coding for email design. Reporting, dashboards, and customer journey tracking are not user-friendly, and the technology lags behind competitors. These issues make the platform difficult to navigate and significantly hinder productivity.

Get a demo

Email Deliverability Failures and Functionality Issues in Acoustic

Acoustic faces significant email deliverability issues, with users reporting that scheduled emails often fail to send, even after extensive preparation time. Some emails remain unsent for over 12-14 hours, causing missed deadlines for time-sensitive campaigns. The platform is also criticized for slow list uploads, frequent template breaks, and numerous bugs across reporting, automation, and backend processes. These issues, coupled with functionality that lags behind competitors, severely impact Acoustic’s reliability as an email vendor.

Get a demo

Slow Response Times and Billing Confusion

Acoustic’s account support is widely criticized for being disorganized and inconsistent, with frequent changes in account managers and slow response times. Users report surprise billing and unexplained charges, often with no dedicated account manager available to resolve issues. Customer service is seen as lacking, with some users waiting weeks for answers to their queries. Despite the platform’s high cost, the support provided falls short, leaving customers frustrated by both the service and the lack of assistance.

Get a demo

“For 5 years I’ve seen very little innovation and the overall software is clunky and requires a savvy user to operate well.”

Verified G2 User

Enterprise (>1000 emp.)

“32X ROI. From integration and implementation to execution, we’ve been impressed with every aspect of Insider.”

Verified G2 User

Enterprise (>1000 emp.)

“Really buggy. Often cases save issues causing me to recreate the entire email. Often as several times a week.”

Verified G2 User

Enterprise (>1000 emp.)

“We were surprised by how fast and easy the integration process was. Insider’s team was helpful throughout the process and left no question [unanswered].“

Verified G2 User

Enterprise (>1000 emp.)

“The interface is old and clunky and the email builder is particularly poor. This translates to additional time to get things done.”

Verified G2 User

Small-Business (50 or fewer emp.)

“The most comprehensive platform I’ve ever used. We were impressed by how easy to use it is.”

Verified G2 User

Enterprise (>1000 emp.)

“Automation of campaign is complicated and time consuming. Support team takes their own time to answer your request and their support is not available on Saturdays and Sundays.”

Verified G2 User

Mid-Market (51-1000 emp.)

‘’Great product and excellent service. They are the best partner.”

Verified G2 User

Enterprise (>1000 emp.)

Ready to see what you could achieve with Insider?

Explore how Insider can help you accelerate growth, increase productivity, and transform customer relationships.

Leave your details below and one of our industry experts will be in touch within 24 hours.

Frequently asked questions

Insider is a leading alternative to Salesforce Marketing Cloud, offering a faster time to market, more intuitive UI, and a comprehensive suite of AI-powered personalization tools. Brands switching from Acoustic competitors to Insider benefit from seamless migration, zero downtime, and improved results across key metrics like conversion rates and engagement.

Insider stands out compared to Acoustic alternatives by offering real-time personalization capabilities across multiple channels, including web, mobile, app, and WhatsApp Commerce. While Acoustic offers journey orchestration, Insider’s AI-driven recommendations and easy-to-use Architect feature enable marketers to create hyper-personalized customer journeys with minimal effort.

Many companies are migrating from Acoustic competitors like Salesforce to Insider due to its simpler implementation, better customer support, and more advanced analytics. Insider’s platform is designed to deliver faster results and is favored by brands looking to transition away from Acoustic’s legacy systems. Additionally, Insider’s platform is recognized for being agile and marketer-friendly, ideal for brands frustrated with the complexity of Acoustic.

Insider’s AI-powered analytics are designed to give marketers actionable insights that improve personalization and engagement. Compared to Acoustic analytics, Insider provides predictive analytics that can anticipate customer behaviors, driving higher ROI and customer lifetime value. Insider’s platform also integrates online and offline data seamlessly, making it a top contender among Acoustic competitors.

While Acoustic offers a comprehensive marketing suite, many brands find Insider’s platform to be more intuitive and marketer-friendly. Insider focuses on quick deployment with superior support, offering seamless multi-channel experiences. Whether it’s through AI-powered orchestration or WhatsApp marketing, Insider provides easier integration and faster time to value, positioning it as a strong alternative to Acoustic.com.

Ditch Acoustic and find out what you’re missing.

Get a Demo

#1 AI-native Omnichannel Experience and Customer Engagement Platform

The end-to-end platform with an integrated CDP to fuel journey orchestration across the widest set of channels to deliver experiences as unique as each customer – with the fastest ROI, higher efficiency, and better results.

 

© 2024 Powered by Insider. All rights reserved.

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.