5 strategies to drive revenue and customer loyalty 

Hi, we are Insider.

We are here to help L’Oreal Partner Shop drive more revenue and loyalty by delivering compelling, connected and personalized customer experiences across all your digital properties.

We know that your customers buy for their business rather than for themselves but they’re still real people to whom great customer experiences make a big difference.

Learn how to:

Enhance product discovery on mobile with snackable stories
Maximize loyalty and CLV with timely replenishment reminders
Deliver relevant messages via a customer’s preferred channel at scale
Drive customers back to site with timely, relevant and personalized notifications
Reactivate silent customers to increase CLV and tackle churn

Enhance product discovery with snackable stories

Attention spans are short. With InStory, you can capture your visitors’ imagination. Customize each story based on a visitor’s purchase history, real-time behavior, and predicted actions to reduce mobile bounce rates and help users find what they’re looking for.

Not a designer? Not a problem. Create immersive full screen experiences with our drag-and-drop editor. Add flourishes like stickers and countdown timers to boost engagement and conversions.

Maximize loyalty and CLV with timely replenishment reminders

With so many retailers vying for your customers’ attention, how do you ensure that when the time comes, they re-buy from you?

Send your customers replenishment reminders on and off-site to drive them back to your site, right before their favorite product is likely to run out.

The Insider platform uses machine learning to create powerful customer segments, meaning every message can be tailored to where your customer is in their journey – perfectly timed, every time.

Increase customer loyalty and lifetime value through
cross-channel journey orchestration

With Architect, Insider’s cross-channel journey orchestrator, you can make every customer interaction dependent on: what are they interested in? What do they click? What have they purchases? Which is the best channel to engage?

Create powerful, personalized cross-channel experiences that deliver relevant messages via a customer’s preferred channel.

Engage users off-site with
powerful Push Notifications

Deliver timely, relevant and personalized rich push notifications to customers even when customers are off-site to drive proactive behavior.

Notify customers when a product comes back in stock, there is a price drop, to retrieve an abandoned cart or to up-sell complimentary products. Drive your customers back to site.

Reactivate silent customers to increase CLV and tackle churn

All the signs are there. They’ve stopped coming to site, they’re not opening your emails, they haven’t made a purchase in months. It’s time to mix up your strategy.

Insider’s machine learning recognizes the distinct behavioral patterns of your customers to detect when a customer is likely to churn – before it’s too late.

Keep the conversation going by identifying the right channel and message for each customer who is in danger of churning to inspire loyalty and keep customers engaged.

Trusted by 1000+ businesses, including:

Yves Rocher achieves an 18% increase in conversion rate

SHOW ME HOW

 Avon increases average order value by 11% and click-through rate by 13%

SHOW ME HOW

 MAC Cosmetics achieves 123.5% uplift in conversions 

SHOW ME HOW

Ready to learn more?

If you would like to discuss how any of these strategies would bring value to the L’Oreal customer experience, don’t hesitate to get in touch. 

Nina Ridge

Digital Growth Consultant

[email protected]

+44 7845 748 881

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