This invite-only event is designed for marketing and customer experience (CX) experts in Australia who are passionate about pushing boundaries and achieving breakthrough results.

Trusted by marketing teams at 1,200+ brands, from high-growth start-ups to enterprise players

Don't miss this opportunity to connect, learn, and shape the future of customer experience!

At Insider, our team of experienced growth consultants is here to help you unlock the full potential of your marketing strategy. We specialise in simplifying marketing functions, reducing costs, and improving efficiency. Let’s chat about how our AI-powered platform can help you deliver seamless, personalised customer experiences and drive growth.

E-Commerce Unlocked: Turning Challenges into Strategic Wins

Join Lara Atechian, founder and director of Bookloop and former Chief Digital and Marketing Officer at one of Australia's leading online retailers, for an exclusive fireside keynote on navigating the complexities of the e-commerce landscape. In this engaging session, Lara will dive deep into the real-world challenges faced by e-commerce businesses, revealing invaluable lessons learned from her extensive experience.

Keynote Speaker

Lara Atechian

Head of Strategy, Digital & Marketing

Lara Atechian

Head of Strategy, Digital & Marketing

Lara Atechian

Head of Strategy, Digital & Marketing

Lara Atechian

Head of Strategy, Digital & Marketing

Lara Atechian

Head of Strategy, Digital & Marketing

Customer Spotlight: EHP Labs and SIR

We will dive deep into the challenges faced by these brands and how Insider's platform helped them achieve remarkable results.

Fireside Chat Speakers

Brendan Ridge

Head of Innovation

Brendan Ridge

Head of Innovation

Andres Villavicencio

eCommerce & Digital Marketing Specialist

Andres Villavicencio

eCommerce & Digital Marketing Specialist

Brendan Ridge

Head of Innovation

Brendan Ridge

Head of Innovation

Andres Villavicencio

eCommerce & Digital Marketing Specialist

Andres Villavicencio

eCommerce & Digital Marketing Specialist

Brendan Ridge

Head of Innovation

Andres Villavicencio

eCommerce & Digital Marketing Specialist

Bree-Anna Jones

Head of Digital

Bree-Anna Jones

Head of Digital

Bree-Anna Jones

Head of Digital

Bree-Anna Jones

Head of Digital

Bree-Anna Jones

Head of Digital

Product Roadmap 2024

The Future of Customer Experience

Discover innovative features that will help you personalise customer journeys at every touchpoint.
Learn about advancements in areas like automation, data-driven insights, and omnichannel marketing.
Gain insights into our vision for the future of CX technology and how it can unlock new growth opportunities for your business.

Daniel Keegan

VP of Growth, APAC

Daniel Keegan

VP of Growth, APAC

Digital Transformation I Engagement Marketing I Process Improvement I Technology Evangelist

A proven business development and digital marketing leader. Passionate about the space where people, process, and technology converge.

Daniel Keegan

VP of Growth, APAC

Daniel Keegan

VP of Growth, APAC

Digital Transformation I Engagement Marketing I Process Improvement I Technology Evangelist

A proven business development and digital marketing leader. Passionate about the space where people, process, and technology converge.

Daniel Keegan

VP of Growth, APAC

The Fullerton Hotel Sydney

Thursday, 26 September at 12:00 PM

Set in the stately former General Post Office building and a high-rise annex, this luxe hotel is 14 minutes’ walk from the Art Gallery of New South Wales and 2 km from Darling Harbour. It’s a 4-minute walk from Martin Place train station.

Address: 1 Martin Pl, Sydney NSW 2000

Agenda

12:00 - 1:00 PM

Registration, Lunch, Networking

The Fullerton Hotel

1:00 - 1:45 PM

Welcoming Remarks & Product Roadmap | Daniel Keegan

Get ready to peek into the future! Our product roadmap session will unveil the latest innovations coming to the Insider platform in 2024.

1:45 - 2:15 PM

E-Commerce Unlocked: Turning Challenges into Strategic Wins | Lara Atechian

Discover how to turn obstacles into opportunities and avoid the hidden pitfalls that can derail growth. Learn the art of balancing profitability with innovation, using smart strategies and data-driven insights to create a more resilient and future-proof business. Whether you're a digital leader or just starting in e-commerce, this session will provide you with the tools and strategies you need to thrive in an ever-evolving market.

2:15 - 2:45 PM

Customer Spotlight: EHP Labs | Andres Villavicencio and Brendan Ridges

Nick Hale interviews EHP Lab's Head of Innovation and eCommerce & Digital Marketing Specialist on their key learnings from a recent digital transformation project.

2:45 - 3:15 PM

Coffee Break

3:15 - 3:45 PM

Customer Spotlight: SIR. | Bree-Anna Jones

Trent Olsen interviews SIR's Head of Digital on their key learnings from a recent digital transformation project.

3:45 - 4:15 PM

Roundtable Sessions

Whether you're just starting to explore conversational commerce or looking to take your strategy to the next level, this session is a must-attend for any marketer looking to stay ahead of the curve.

4:15 - 6:00 PM

Networking Drinks and Canapes

Insider connects data across channels, predicts future behaviour with AI, and personalises experiences from a single platform with the fastest time to value.

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