INVITE-ONLY event

GROWTH HACKS SERIES:
THE FINTRUST FORMULA

🗓️ WEDNESDAY, 8 OCT 2025 
🕖 10:00 AM  – 02:00 PM
📍 RuMa hotel

Your customers expect personalization. Regulators demand compliance. Can your company deliver both?

 

At the Growth Hacks Series: The FinTrust Formula, we bring together senior leaders from banking, fintech, and insurance to tackle the forces reshaping the industry from AI and first-party data to digital trust and regulatory change.

 

Join an exclusive roundtable + VIP lunch with your peers to exchange ideas, hear first-hand stories from industry leaders, and explore how financial institutions can transform compliance into customer confidence and innovation into growth.

Days
Hours
Minutes
Seconds

Space is strictly limited so don't forget to join the waitlist!

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AWS Local
Hosting in SEA

Protect your data with robust local hosting in AWS Local Zone Singapore (ap-southeast-1-bkk-1a) and Malaysia (ap-southeast-5-kul-1a). Maintain compliance with regional regulations and deliver reliable, low-latency access to your applications.

Speakers

Orkan Akcan, EVP of APAC

With over 15 years of experience in digital transformation and enterprise growth, Orkan has been instrumental in helping leading banks, insurers, and enterprises adopt AI-driven, omnichannel strategies to deliver personalized and compliant customer experiences. He works closely with global partners, investors, and C-level executives to drive long-term growth in high-value verticals such as BFSI, retail, and telecom.

Orkan Akcan
EVP of APAC
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Event Agenda
10:00 AM
Registration & Networking

Ease into the morning with drinks, refreshments, and casual networking with fellow industry leaders.

10:30 AM
Welcome Remarks

An introduction to the day, framing the opportunities and challenges ahead for Malaysia’s financial services leaders.

10:40 AM
Insider Keynote: Signals of Trust – The New Formula for BFSI Growth
11:05 AM
Panel Discussion: The Personalization Paradoz

The Personalization Paradox: Balancing Compliance, AI, and Customer Expectations

Senior leaders from BFSI institutions and partners discuss how to deliver hyper-personalized customer experiences without compromising compliance and trust.

11:40 AM
Fireside Chat with EPF, Insider and Meta

A candid conversation with EPF (Employee Provident Fund) on their digital journey, lessons learned, and the future of financial customer experience in Malaysia.

12:00 PM
Executive Roundtables

Attendees will exchange perspectives on key themes such as:
- AI adoption and data transformation in BFSI
- Conversational engagement and the role of WhatsApp
- Building trust through CDPs and first-party data strategies

12:40 PM
Conclusions

Final reflections and takeaways.

12:50 PM
VIP Networking Lunch

A curated lunch experience for executives to continue the conversation in a relaxed, private setting.

01:50 PM
Closing Remarks
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Executive Roundtable Topics

In an intimate, closed-door setting, senior leaders will exchange perspectives on the biggest opportunities and challenges reshaping financial services today. Guided by our partners AWS, Meta, and Aleph Labs, these roundtables will tackle high-impact themes, including:

AI in Banking & Insurance – Moving from hype to enterprise-scale adoption

Cloud & Data Modernization – Balancing agility, compliance, and cost optimization

Trust, Privacy & Regulation – Navigating Malaysia evolving frameworks

Customer Data Platforms (CDPs) – Unlocking personalization while staying compliant

The Future of Messaging – How WhatsApp is redefining engagement and service in BFSI

Marketing Automation in BFSI – Delivering efficiency and growth in regulated industries

Cybersecurity & Resilience – Building customer trust in an era of digital-first banking

The Human Factor – Reskilling, culture shifts, and leadership in financial transformation

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What is Growth Hacks Series?

The Growth Hacks Series is a premium event series designed to equip marketing and business leaders with cutting-edge strategies for exponential growth. Each edition focuses on a key growth theme, featuring industry experts and thought leaders who share actionable insights and real-world success stories.

Learn

from top industry experts who reveal their proven tactics for scaling businesses.

Discover

innovative strategies and tools that can drive your next big leap in growth.

Connect

with like-minded professionals and build valuable relationships to elevate your business.

Join the waitlist

Our Previous Growth Hacks Series

By Invitation Only: The A-List of CX Innovators

Join us for an evening that goes beyond digital metrics to explore what truly connects us with our customers. Reserve your place at the table where strategy meets sophistication, and data meets dining.

Who Should Attend?
  • You are a Visionary Leader: You aim to stay ahead of the curve and explore innovative strategies in customer engagement.
  • You are a Networker: You value connecting with fellow C-Suite executives from telco, government, retail, and other key sectors.
  • You are a Strategist: You are looking for actionable growth hacks and real-world applications to transform your customer engagement.
  • You are a Forward-Thinker: You want to equip yourself with the knowledge and tools needed to thrive in the rapidly evolving landscape of conversational CX

Frequently Asked Questions

What is the event about?

This is an exclusive Singapore event exploring the human art of customer connection through expert insights.

How much does it cost to attend?

The event is entirely free of charge for all invited participants.

What is the dress code?

Smart casual to business attire. Think polished professional with a relaxed vibe - perfect for networking and making connections.

Can I bring a guest or colleague?

This event is exclusively for invited guests only. Please check with the event organiser to confirm if guests can be invited.

How do I register for the event?

Registration details will be sent via email. Please RSVP by the specified date to confirm your attendance.

I don't drink alcohol - will there be non-alcoholic options?

Yes, we'll have non-alcoholic beverages available, and all food served will be halal.

Will the event be recorded or photographed?

We may take photos for future marketing purposes. If you prefer not to be photographed, please let us know when you arrive.

Who can I contact for more information?

For event-related enquiries, please contact Jarrah Lim +601124220267 or [email protected].

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