Growth Hacks Series: Brisbane

24 October 2024 | Thursday | 5:30 - 10:00 PM | Boom Boom Room & Donna Chang

Immerse yourself in the cutting-edge world of customer experience at an exclusive dinner event designed for industry thought leaders. 

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Speakers

Anna Samkova, Strategic Advisor in Digital & Loyalty,
Former GM of Digital & Marketing at Brand Collective

Anna was the former Group GM for Digital and Loyalty at Brand Collective. She now runs her own consulting practice, helping brands grow and retain customers through innovative customer strategies, CRM, and digital transformation.

Airi Sutherland, Director of eCommerce

Airi Sutherland is a data-driven E-commerce and Digital Leader with a proven track record in customer engagement and loyalty. She has successfully led high-performing teams for brands like Uber, McDonald’s, Air New Zealand, ASB Bank, Glassons, and Vodafone. Airi is passionate about leveraging digital channels to drive engagement and conversions, inspiring positive change in the industry.

Anna Samkova
Strategic Advisor in Digital & Loyalty,
Former GM of Digital & Marketing at Brand Collective
Airi Sutherland
Director of eCommerce
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Agenda
05:30 PM
Registration & Networking Drinks

📍Boom Boom Room, Basement

06:00 PM
Venue Change

📍Donna Chang Mezzanine 3

06:15 PM
Welcome Remarks and Formalities

📍Donna Chang Mezzanine 3

06:30 PM
Unlocking Growth Through Customer-Centric Strategies: Turning Data into Loyalty and Revenue

Host: Trent Olsen, Digital Growth Director and Shareholder at Insider
Speaker: Anna Samkova, Strategic Advisor in Digital & Loyalty at Albany Advisory, Former GM of Digital & Marketing at Brand Collective

07:00 PM
Elevating Customer Experience: Last-minute tips and advice ahead of peak season

Host: Hayleigh Thompson, Senior Account Manager at Convert
Speaker: Airi Sutherland, Director of eCommerce at Outcast Clothing

07:30 PM
Dinner Service

📍Donna Chang Mezzanine 3

10:00 PM
Event Ends
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Donna chang

Modern Chinese Feast at Donna Chang

Giving a gentle nod to Sichuan flavours and authentic Cantonese cuisine, Donna Chang unites a respected team of industry leaders from both international and interstate origins.

Open Map
Who Should Attend?
  • You are a Visionary Leader: You aim to stay ahead of the curve and explore innovative strategies in customer engagement.
  • You are a Networker: You value connecting with fellow C-Suite executives from telco, government, retail, and other key sectors.
  • You are a Strategist: You are looking for actionable growth hacks and real-world applications to transform your customer engagement.
  • You are a Forward-Thinker: You want to equip yourself with the knowledge and tools needed to thrive in the rapidly evolving landscape of conversational CX
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