Insider One named a
2025 Gartner® Peer Insights™ Customer Choice for Personalization Engines

100/100 for Willingness to Recommend and the highest overall customer rating.

Based on 60 reviews as of May 31, 2025.

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Insider One named a
2025 Gartner® Peer Insights™ Customer Choice for Personalization Engines

Insider One named a
2025 Gartner® Peer Insights™ Customer Choice for Personalization Engines

100/100 for Willingness to Recommend and the highest overall customer rating.

Based on 60 reviews as of May 31, 2025.

Get a demo
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4.9/5.0

Trusted by 2,000+ Brands

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Why Gartner Recognized Insider One as the Only Customer Choice for Personalization Engines

4.9/5

Support
Experience

4.7/5

Product
Capabilities

4.7/5

Sales
Experience

Built for Modern Personalization at Enterprise Scale

Insider One enables marketers and customer engagement teams to design, orchestrate, and optimize highly personalized journeys using predictive, generative, conversational, and agentic AI.

Predictive and behavioral
triggers out of the box

Respond to customer intent in real time across every stage of the journey, with 150+ out of the box triggers, including predictive and behavioral signals.

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Cross-channel journey orchestration powered by AI

Intelligently connect every customer interaction across channels to increase engagement, conversion, and long-term customer value with more relevant experiences.

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Personalization without heavy custom development

Access hundreds of tools and templates to quickly launch relevant, high-impact experiences while reducing costs, complexity, and reliance on developers.

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Loved by brands, trusted by analysts

Gartner MQ Gartner VOC MMH Gartner VOC Pers. Forrester Wave IDC Omnichannel IDC AI G2
Gartner MQ Gartner VOC MMH Gartner VOC Pers. Forrester Wave IDC Omnichannel IDC AI G2
Insider One named a 2026 Gartner® Magic Quadrant™ Leader for Personalization Engines
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Marketing 3.99/5.0

Digital Commerce 4.11/5.0

Services and Support 3.94/5.0

Insider One Recognized as a 2026 Gartner Peer Insights™ Customers’ Choice for Multichannel Marketing Hubs
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Product Capabilities 4.9/5.0

Sales Experience 4.9/5.0

Deployment Experience 4.8/5.0

Support Experience 4.9/5.0

Insider One Recognized as a Gartner Peer Insights™ Customers’ Choice for Personalization Engines ‘25
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Overall Rating 4.8/5.0

Support Experience 4.9/5.0

Sales Experience 4.7/5.0

Willingness to Recommend 100/100

Insider One recognized as a leader in The Forrester Wave: Cross-Channel Campaign Management (Independent Platforms)
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Personalization

Innovation Strategy

Platform Architecture

Predictive Analytics

Machine Learning

Insider One named a leader in the IDC MarketScape for Worldwide Omnichannel Marketing Platforms
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Personalization

Channel Breadth

AI / Machine Learning

Insder One is a Leader in the IDC MarketScape: Worldwide AI-Enabled Marketing Platforms for Enterprise Companies 2025
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AI

Journey Orchestration

Unifying Customer Data

Insider One named as the #1 Leader across 11 categories in G2 Winter’26 reports
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Personalization Software

CDP

Mobile Marketing

SMS Marketing

WhatsApp Marketing

6 more categories

We believe that our recognition as a Customers’ Choice for Personalization Engines, together with three consecutive years as a Leader in the Gartner Magic Quadrant, reflects both our customers’ trust and our commitment to innovation. We’ve built a culture of true customer obsession—delivering seamless migration

Hande Çilingir
Co Founder and CEO, Insider One

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Report for Personalization Engines