Join us to discover how FamilyMart increased digital orders by 31% and boosted loyalty engagement by 24%!

2 Years of Digital Empowerment In a Glance!

Wednesday, October 15 | 1 PM Singapore | 4 PM Sydney
5 additional time options are in the form on the right - please select your slot.

Insider has been powering FamilyMart since 2023 to create seamless digital and omnichannel convenience store experiences across app, web, and loyalty platforms. By deploying AI-driven product recommendations, personalized push notifications, and loyalty-linked offers, FamilyMart achieved a 31% increase in digital orders, a 24% uplift in loyalty engagement, and reduced cart abandonment on mobile.

Join the Masterclass

Meet The Speaker

Rita Yang, Grocery / Supermarket - Global Digital Growth Director 

In this exclusive workshop with FamilyMart and Insider — we dive into the tactics that FamilyMart used to:

  • Increase mobile and app-based digital orders by 31%

  • Boost loyalty program participation and engagement by 24%

  • Reduce cart abandonment through timely push and web notifications

  • Drive repeat purchases with personalized product bundles and offers

Join us in this exclusive chat with Rita Yang (Grocery & Convenience Retail – Global Digital Growth Director) for an inside view on FamilyMart’s secret sauce for customer experiences.

Rita Yang
Grocery / Supermarket - Global Digital Growth Director 
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Insider X FamilyMart | Insider enabled FamilyMart to increase digital orders by 31% and loyalty engagement by 24%

Insider X FamilyMart | Insider enabled FamilyMart to increase digital orders by 31% and loyalty engagement by 24%

Using Insider’s personalization, journey orchestration, and loyalty integrations, FamilyMart optimized app notifications, cross-channel campaigns, and recommendation modules. These efforts delivered a 31% rise in digital orders, 24% stronger loyalty engagement, and improved customer satisfaction across convenience retail touchpoints.

 

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