Join us to discover how CIMB Niaga boosted digital account sign-ups by 32% and increased mobile app transactions by 25%!

2 Years of Digital Empowerment In a Glance!

Wednesday, October 15 | 1:30 PM New York | 2:30 PM Brasilia
5 additional time options are in the form on the right - please select your slot.

Insider has been powering CIMB Niaga to deliver AI-driven personalization across web, mobile app, and digital banking channels. By using predictive segmentation, personalized product journeys, and cross-channel engagement, CIMB Niaga achieved a 32% uplift in new digital account sign-ups, a 25% increase in mobile app transaction volume, and a 10% growth in average revenue per user (ARPU) — all while optimizing customer acquisition cost.

Join the Masterclass

Meet The Speaker

Katie Cervasio, Banking & Finance- Global Digital Growth Director 

In this exclusive masterclass with CIMB Niaga and Insider, we dive into the strategies CIMB Niaga used to:

  • Drive digital account registrations with tailored onboarding flows

  • Boost mobile app usage through personalized offers and push messaging

  • Increase cross-sell of credit cards, loans, and savings products via predictive profiling

  • Reduce drop-off during online applications using engagement triggers and reminders

  • Improve ARPU with product bundling and loyalty campaign incentives

Join us in this exclusive chat with Katie Cervasio (Finance & Banking – Global Digital Growth Director) for an inside view on CIMB Niaga’s customer experience strategy.

Katie Cervasio
Banking & Finance- Global Digital Growth Director 
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Insider × CIMB Niaga

Transforming digital banking experiences

By using Insider’s Architect and Smart Recommender, CIMB Niaga delivered personalized journeys and optimized onboarding and cross-sell funnels across web and mobile. The result: +32% new digital account sign-ups, +25% app transaction growth, and +10% uplift in ARPU.

Insider for Banking & Finance

Strategies to drive revenue and customer loyalty for Financial Services

Proven strategies to build a loyal customer base by personalizing customers' omnichannel experience.

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