BFSI Rewired: How Indonesia's Leading Financial Brands Build Lifelong Secure Customer Loyalty and Enduring Growth

INVITE-ONLY event

BFSI Rewired: How Indonesia's Leading Financial Brands Build Lifelong Secure Customer Loyalty and Enduring Growth

17 SEP 2025 I 17:00 – 20:00 PM | FAIRMONT HOTEL

Discover battle-tested strategies transforming customer relationships across Indonesia’s financial services sector.

Join Indonesia’s most innovative financial leaders – from established banks and digital neobanks to insurance providers, fintech platforms, e-wallets, government retirement schemes, cryptocurrency exchanges, and trading platforms – as they reveal how they’re building unbreakable customer loyalty through secure, AI-powered personalization. Walk away with actionable frameworks designed to amplify your thinking, strengthen your execution, and deliver the kind of results that set industry benchmarks.

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Insider is trusted by 1,500+ global customers and recognized as a 2025 Gartner Peer Insights Customers’ Choice in Banking and Financial Services. We deliver enterprise-grade security and compliance aligned with Indonesia’s most rigorous BFSI standards, including robust local data hosting on AWS Local Zone Jakarta (ap-southeast-3-jkt-1a). Stay fully compliant with OJK and BI regulations while ensuring reliable, low-latency access to your applications.

Meet Our Speakers

Wahyudi Sudarma

Head of Digital Transformation

Wahyudi Sudarma

Head of Digital Transformation

Caroline Setiabudi

SVP Digital & Marketing Communications

Caroline Setiabudi

SVP Digital & Marketing Communications

Joseph Sudibyo

Head of Data Analytics

Joseph Sudibyo

Head of Data Analytics

Daniel Anugrah

Head of Enterprise Business - Indonesia

Daniel Anugrah

Head of Enterprise Business - Indonesia

Eka Arora

Indonesia Success Lead

Eka Arora

Indonesia Success Lead

Harris Naga Putra

Country Growth Director

Harris Naga Putra

Country Growth Director

Wahyudi Sudarma

Head of Digital Transformation

Wahyudi Sudarma

Head of Digital Transformation

Caroline Setiabudi

SVP Digital & Marketing Communications

Caroline Setiabudi

SVP Digital & Marketing Communications

Joseph Sudibyo

Head of Data Analytics

Joseph Sudibyo

Head of Data Analytics

Daniel Anugrah

Head of Enterprise Business - Indonesia

Daniel Anugrah

Head of Enterprise Business - Indonesia

Eka Arora

Indonesia Success Lead

Eka Arora

Indonesia Success Lead

Harris Naga Putra

Country Growth Director

Harris Naga Putra

Country Growth Director

Wahyudi Sudarma

Head of Digital Transformation

Caroline Setiabudi

SVP Digital & Marketing Communications

Joseph Sudibyo

Head of Data Analytics

Daniel Anugrah

Head of Enterprise Business - Indonesia

Eka Arora

Indonesia Success Lead

Harris Naga Putra

Country Growth Director

Secure Your Seat

Fairmont Hotel Jakarta

Fairmont Jakarta is a premier 5-star destination in Senayan, offering refined luxury, exceptional service, and an ideal setting for distinguished gatherings.

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Agenda

17:00 - 18:00

Executive Networking & Registration

Meet senior leaders from banking, fintech, and insurance. Share insights, exchange ideas, and spark partnerships that can shape the future of finance.

18:00 - 18:05

Opening Remarks & Dinner

The state of BFSI in Indonesia & across the globe
A curated evening of strategy, innovation, and dinner serve, designed to inspire and connect industry decision-makers

18:05 – 18:30

Keynote : From Advisor to Architect: Building Indonesia’s Fastest-Growing Digital Bank

Discover how to architect a future-ready banking and financial services organization that can scale fast without breaking under pressure.
This keynote unpacks the ideal technology stack, data-driven customer experience strategies, and proven growth hacks that enable BFSI leaders to accelerate market share while maintaining operational excellence.

18:30 – 18:45

Fireside chat: Resilient Technology Strategies & CX for Hyper-Growth BFSI

Discover how to architect a future-ready banking and financial services organization that can scale fast without breaking under pressure.
This keynote unpacks the ideal technology stack, data-driven customer experience strategies, and proven growth hacks that enable BFSI leaders to accelerate market share while maintaining operational excellence.

18:45 - 19:30 PM

Panel Discussion: Innovation in Action: AI, CDxP, and CX in BFSI

A deep dive into practical applications of AI, customer data platforms, and business messaging to increase and deliver measurable growth.
Featuring regulators, industry leaders, and technology partners.

19:30 - 20:00

Closing Networking & Lucky Draw

Network over a delightful dinner

Secure Your Seat

What is Growth Hacks Series?

A premium event for marketing and business leaders to unlock next-level growth. Each edition dives into a powerful theme with proven strategies, bold ideas, and real success stories from top industry minds.

Learn

from top industry experts who reveal their proven tactics for scaling businesses.

Discover

innovative strategies and tools that can drive your next big leap in growth.

Connect

with like-minded professionals and build valuable relationships to elevate your business.

Secure Your Seat

By Invitation Only: The Elite BFSI Leadership Roundtable

A private roundtable for visionary leaders redefining banking, finance, and insurance. Connect with top executives to share strategies on AI engagement, secure personalization, compliance, and loyalty innovation.

Exclusively Curated for BFSI Visionaries

Visionary BFSI Leaders: Setting the direction for banking, finance, and insurance in the AI era.
Decision-Makers: Driving transformation through data, compliance, and customer trust.
Growth Drivers: Seeking proven strategies to scale customer engagement and loyalty.
Influencers of Change: Ready to shape the next chapter of BFSI innovation.

Insider connects data across channels, predicts future behavior with AI, and individualizes experiences from a single platform with the fastest time to value.