Retail & Ecommerce

Join retail leaders to discover how Insider One unites data, AI, and cross-channel orchestration in one platform—turning fragmented systems into revenue-driving omnichannel experiences.

🗓️ 24 March 2026
🕖 6:00 PM – 9:00 PM
📍 Supernormal, Private Dining
Address: 180 Flinders Ln, Melbourne

*By Invitation Only

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In collaboration with:

Secure Your Spot – Limited Availability

In collaboration with:

Unify Data, AI & Channels to Drive Revenue


Retail and ecommerce teams are investing in AI, personalisation, and omnichannel tools—yet fragmented data and disconnected systems are blocking real results. The brands that win in 2026 will be those that bring everything together in one place: unified customer data, AI-powered decisioning, and cross-channel orchestration that drives conversion, CLTV, and profitability.

Meet the Speaker

Maddy Baxter-Smith
Ecommerce Manager

Maddy leads eCommerce across Australia and New Zealand for New Balance, driving digital growth through data, experimentation, and customer-first strategies. With experience spanning retail powerhouses like Just Group, she’s known for integrating insight-led tools like Contentsquare into day-to-day decision-making—boosting conversion rates and streamlining cross-functional collaboration. A strong voice in the industry, Maddy’s passionate about CX, brand-building, and empowering teams to move with both speed and purpose.

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Maddy Baxter-Smith
Ecommerce Manager

Maddy leads eCommerce across Australia and New Zealand for New Balance, driving digital growth through data, experimentation, and customer-first strategies. With experience spanning retail powerhouses like Just Group, she’s known for integrating insight-led tools like Contentsquare into day-to-day decision-making—boosting conversion rates and streamlining cross-functional collaboration. A strong voice in the industry, Maddy’s passionate about CX, brand-building, and empowering teams to move with both speed and purpose.

Agenda

5:30 - 6:00 PM

Registration & Networking

Arrive, connect with peers, and enjoy light refreshments as we kick off the evening.

 

6:00 - 6:15 PM

Welcome & Opening: The State of Retail CX in 2026

Start the session with a look at the forces reshaping retail and ecommerce—from fragmented martech stacks and privacy shifts to rising customer expectations and the pressure to prove ROI.

 

 

6:15 - 6:45 PM

Panel Discussion: Real-World Growth Hacks from Retail Leaders

Hear from marketing and CX leaders at brands like Samsung, L'Oréal, and GAP on how they've tackled fragmented data, scaled personalisation, and proven incremental revenue. Topics include first-party data strategies, full-journey AI decisioning, and rapid time-to-value with unified platforms.

 

6:45 - 7:00 PM

Interactive Workshop: Building Your Omnichannel Growth Roadmap

Work through a practical framework to identify quick wins and strategic priorities for unifying your stack, orchestrating cross-channel journeys, and proving ROI to leadership. Leave with a take-home action plan tailored to your business.

 

 

7:00 - 7:05 PM

Closing Remarks & Key Takeaways

A final recap of the day's insights and actionable next steps to help you become unstoppable in 2026.

 

Until 9:00 PM

Drinks Reception & Extended Networking

Continue the conversation over drinks, swap growth hacks with peers, and build lasting connections with the retail CX community.

The Venue

📍 Supernormal

Supernormal is an inspired interpretation of Asian eating experiences. Influenced by the cuisine and restaurants of Tokyo, Shanghai, Seoul and Hong Kong, classic dishes are revisited and some new favourites born.

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The Venue The Venue

Behind the Growth: Moments from Our Community

From breakthrough insights to breakthrough connections—see what happens when retail and ecommerce leaders come together to challenge the status quo, share growth hacks, and leave inspired. Whether it's light-bulb moments during keynotes, strategy debates over coffee, or the collaborative energy that makes these events unforgettable, this is where teams become unstoppable.

What is the Growth Hacks Series?


The Growth Hacks Series is a premium event series designed to equip marketing and business leaders with cutting-edge strategies for exponential growth. Each edition focuses on a key growth theme, featuring industry experts and thought leaders who share actionable insights and real-world success stories.

LEARN

from top industry experts who reveal their proven tactics for scaling businesses.

DISCOVER

innovative strategies and tools that can drive your next big leap in growth.

CONNECT

with like-minded professionals and build valuable relationships to elevate your business.

Secure Your Spot – Limited Availability

Places are limited to ensure an intimate, high-value experience. This is a paid event, so please only register if you're committed to attending.

Reserve your spot today.