Gaming & Betting

Build AI-Driven Journeys That Win, Retain & Reactivate


Gaming and betting brands face intense pressure: promotion saturation, strict regulations, and fierce competition for player attention. Generic offers no longer work, and leadership is demanding proof that CX and AI investments are reducing CAC while increasing lifetime value.

 

🗓️ 5 March 2026
🕖 6:00 PM – 9:00 PM
📍 Supernormal, Private Dining
Address: 180 Flinders Ln, Melbourne

*By Invitation Only

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Build AI-Driven Journeys That Win, Retain & Reactivate


Gaming and betting brands face intense pressure: promotion saturation, strict regulations, and fierce competition for player attention. Generic offers no longer work, and leadership is demanding proof that CX and AI investments are reducing CAC while increasing lifetime value.

Meet the Speaker

Jarrod Febbraio
Director

Australia's fastest-growing tech company. Millions of streaming subscribers. Dozens of markets. Customer data scattered everywhere. Limited dev resources. Jarrod will share how he navigated the chaos of personalisation at scale, without becoming a data engineer.

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Jarrod Febbraio
Director

Australia's fastest-growing tech company. Millions of streaming subscribers. Dozens of markets. Customer data scattered everywhere. Limited dev resources. Jarrod will share how he navigated the chaos of personalisation at scale, without becoming a data engineer.

Agenda

5:30 - 6:00 PM

Registration & Networking

Arrive, connect with industry peers, and enjoy light refreshments before we begin.

6:00 - 6:15 PM

Welcome & Opening: The High-Stakes Reality of Player Engagement in 2026

Frame the session with a look at the challenges facing gaming and betting brands—promotion saturation, regulatory pressure, and the demand to prove that CX and AI investments are reducing CAC while increasing player lifetime value.

 

6:15 - 6:45 PM

Panel Discussion: From Bonus Hunters to High-Value Players—Real Strategies That Work

Hear from CRM, Player Engagement, and Retention leaders on how they've used real-time intent prediction, targeted segmentation, and compliant journey orchestration to reduce churn, increase LTV, and prove ROI. Topics include responsible gaming guardrails, offer personalisation, and incrementality measurement.

6:45 7:00 PM

Interactive Workshop: Building Your Player Engagement Playbook

Walk through a tactical framework for segmenting players, orchestrating acquisition-to-reactivation journeys, and proving impact to leadership. Leave with a take-home playbook designed to reduce CAC, boost LTV, and navigate compliance with confidence.

 

7:00 - 7:05 PM

Closing Remarks & Key Takeaways

A final summary of the evening's insights and actionable strategies to help you become unstoppable in player engagement.

 

Until 9:00 PM

Drinks Reception & Extended Networking

Wind down with drinks, share tactics with peers, and build connections with the gaming and betting CX community.

The Venue

📍 Supernormal

Supernormal is an inspired interpretation of Asian eating experiences. Influenced by the cuisine and restaurants of Tokyo, Shanghai, Seoul and Hong Kong, classic dishes are revisited and some new favourites born.

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Behind the Growth: Moments from Our Community

From breakthrough insights to breakthrough connections—see what happens when marketing leaders and executives come together to challenge the status quo, share growth hacks, and leave inspired. Whether it's light-bulb moments during keynotes, strategy debates over coffee, or the collaborative energy that makes these events unforgettable, this is where teams become unstoppable.

What is the Growth Hacks Series?


The Growth Hacks Series is a premium event series designed to equip marketing and business leaders with cutting-edge strategies for exponential growth. Each edition focuses on a key growth theme, featuring industry experts and thought leaders who share actionable insights and real-world success stories.

LEARN

from top industry experts who reveal their proven tactics for scaling businesses.

DISCOVER

innovative strategies and tools that can drive your next big leap in growth.

CONNECT

with like-minded professionals and build valuable relationships to elevate your business.

Secure Your Spot – Limited Availability

Places are limited to ensure an intimate, high-value experience. This is a paid event, so please only register if you're committed to attending.

Reserve your spot today.