Registration & Breakfast Reception
Start the day above New York with exceptional food, inspiring conversations, and a room full of retail leaders shaping what’s next.
From first click to repeat purchase, create experiences your customers will love
Build trust and loyalty with personalized experiences that increase engagement and retention
Inspire travelers, personalize the journey, boost bookings, and drive ancillary revenue
Explore the ROI and business impact of Insider One
Explore Insider One and become unstoppable. Take a self-guided tour of 80+ demos and use cases tailored to your role, goals, or industry. No forms. No delay
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NEW YORK CITY | SEPTEMBER 17, 2026
72nd FLOOR OF ONE VANDERBILT AT THE SUMMIT
Keynote Speakers
Industry Principal, Retail and CPG
Ryan Watson
Ryan Watson leads Snowflake's work with Retail and Consumer Goods marketers. His background includes time spent advising industry leaders as a Partner at Boston Consulting Group and an extensive track record as a marketing leader himself. Ryan has served as Chief Commercial Officer at a public wine company, Chief Marketing Officer at multiple VC-backed consumer companies, and Transformation Lead at Tesco. He also held leadership roles at Amazon and a position as VP, Head of Media Platforms & Marketing AI at Kraft Heinz. Ryan graduated from Princeton University and lives in Chicago.
PRODUCT LEADER
Anupama Tripathy
Anupama "Anu" Tripathy is a Product Leader at Insider One's customer, The Vitamin Shoppe, a specialty retailer helping customers find the vitamins, supplements and wellness products that fit their health goals. For the past five years at The Vitamin Shoppe, Anu has owned product lifecycle management end to end, driving data-driven product strategy, roadmap planning and competitive market analysis. Across a career spanning diverse industries, she has built her approach around putting customer needs first and uniting geographically distributed, cross-functional teams behind a single end goal.
CO-FOUNDER AND CEO
Hande Cilingir
Hande Cilingir is a globally recognized technology entrepreneur and the Co-Founder and CEO of Insider One, the leading agentic customer engagement platform. Under her leadership, Insider One has grown into a global technology company serving more than 2,000 customers across 30+ countries, with a team of 1,500+ people representing 50+ nationalities. Insider One is recognized as an industry leader by leading analyst firms, including Gartner, Forrester, and IDC, and is trusted by many of the world’s most prominent brands, including Samsung, L’Oréal, Unilever, Allianz, ING Group, Toyota, Singapore Airlines, and Gap.
FOUNDER AND CEO
Fayez Mohamood
Fayez is founder and CEO of Bluecore, a retail technology company that helps companies identify shoppers, engage them and transform them into life-long customers. For the past 12 years at Bluecore, Fayez has driven innovation at the intersection of retail, data and AI, aimed at ushering retail into a new era of conversational commerce. Fayez has won awards for his work shaping the retail market, such as EY Entrepreneur of the Year and Business Insider’s 20 Top Martech Executives, and has shared his expert insights on key platforms such as the New York Stock Exchange, Forbes and WWD.
CO-FOUNDER AND CRO
Serhat Soyuerel
Serhat Soyuerel is Co-Founder and Chief Revenue Officer at Insider One and a 1x entrepreneur. He has expanded the company across 30+ countries and six continents, building a global team of 1,500+ people representing 50+ nationalities. Having lived in 18+ countries, he brings a global perspective to growth and customer value. Serhat rejects the SaaS myth that platform migration must be slow, costly, and disruptive, to help businesses move faster and unlock more value.
CO-FOUNDER AND CPO
Muharrem Derinkok
Muharrem is a visionary entrepreneur and Co-Founder of Insider One. With over a decade of experience in the SaaS and digital marketing space, he has played a key role in scaling the company from an early-stage startup into a global unicorn. He leads product strategy, UX/UI design, innovation, and global product–market fit, driving sustainable growth through customer-centric technology and data-driven decision-making.
A full day of keynotes, live product demonstrations, workshops, and time to connect.
Start the day above New York with exceptional food, inspiring conversations, and a room full of retail leaders shaping what’s next.
The moment begins. Setting the stage for conversations on how AI is reshaping customer engagement and redefining what’s possible in retail.
The AI era is moving faster than ever, but some of the biggest assumptions about its future remain unchallenged. Join Hande Cilingir, Co-founder and CEO of Insider One, as she explores the myths shaping retail and customer engagement, and shares what years of building AI has revealed about data, context, personalization, agents, and autonomous decision-making.
Alongside fellow founders Serhat Soyuerel and Fayez Mohamood, Hande will explore the journey toward the next generation of customer engagement, from building a global technology company to expanding the infrastructure needed for autonomous, AI-driven retail experiences.
Hear directly from The Vitamin Shoppe on the eight-month evaluation that led them to choose Insider One. Anupama will share what mattered most in the decision, what the transition has unlocked for their team, and why she’s excited about what the Bluecore acquisition means for The Vitamin Shoppe and the future of retail.
A global exclusive: discover the intelligence system built to redefine customer engagement.
Agent One™ brings together marketer-facing and customer-facing multi-agent systems in one architecture, connecting unified data, decision-making, execution, and continuous optimization. It enables brands to move beyond building campaigns and journeys manually, toward customer engagement that thinks, decides, acts, and improves autonomously.
See how Agent One™️ closes the gap between what customers want and what brands deliver, turning every interaction into intelligence that makes the next one better.
See the future of customer engagement come to life. Muharrem Derinkok, Co-Founder and Chief Product Officer at Insider One, takes the stage for a live showcase of the platform’s latest capabilities, joined by customers putting ideas into action in real time.
From building journeys in seconds to exploring what’s next in intelligent engagement, experience how technology, creativity, and customer understanding come together to transform the way brands connect with their customers.
Take in panoramic views, with Michelin-starred food and time to connect with peers. A chance to step away from the agenda, exchange ideas, and continue the conversation over lunch.
Retail has no shortage of data, technology, or AI ambition. The harder question is whether retailers can turn all of that into better decisions and better customer outcomes. As AI moves from pilots into practice, the competitive advantage will not come from adopting more tools. It will come from building the intelligence, operating models, and capabilities required to transform customer engagement at scale.
In this candid conversation, Hande Cilingir, Co-Founder & CEO of Insider One, and Ryan Watson, Industry Principal for Retail and Consumer Goods at Snowflake, explore what AI transformation really means for retail leaders today. They discuss how retailers can move from fragmented data to meaningful customer context, why understanding customers is becoming the foundation of the next generation of engagement, and what it takes to move from experimentation to scalable impact.
Together, they separate AI reality from AI hype, explore how retailers should balance today’s marketing engines with tomorrow’s AI-powered capabilities, and examine how the companies that learn, adapt, and execute fastest will create a lasting advantage in retail growth.
Four practical, expert-led workshops designed to show you exactly what moving from Bluecore to Insider One looks like, how straightforward the migration can be, and the additional value you can unlock.
Data & Identity | Move Without Losing What Matters
See how your customer data, identity, and intelligence move from Bluecore to Insider One without starting again. Our experts will walk through the migration approach, how continuity is protected, and how Insider One gives you a richer foundation for understanding and engaging every customer.
Journey Orchestration | Move Without Missing a Beat
See how your existing journeys can move to Insider One with minimal disruption, then become more powerful across channels, audiences, and use cases. We’ll explore how to preserve what already works while unlocking more sophisticated orchestration, personalization, and opportunities for growth.
AI & Intelligence | Work Smarter, Drive Better Outcomes
Explore Insider One’s AI capabilities and how intelligence is embedded across the platform to make teams more productive and every customer interaction more effective. See how AI helps teams make better decisions, improve business outcomes, and build stronger customer relationships across the entire engagement lifecycle.
Black Friday Cyber Monday | Holiday is Around the Corner
Dive into high-impact strategies for driving revenue during peak holiday traffic. Explore real-time audience segmentation tactics, automated trigger optimization, and cross-channel personalization blueprints to ensure your campaigns deliver maximum conversion with zero downtime. Walk away with an actionable playbook to conquer retail’s biggest week of the year.
Take advantage of dedicated, one-to-one executive drop-in sessions to sit down directly with leaders from Insider One and Bluecore, alongside our Customer Success and Product experts. Bring your strategic priorities, technical questions, and growth ambitions for a tailored, high-value conversation focused entirely on driving your business forward.
End the day above New York with cocktails, panoramic views, and conversations with the people shaping what comes next in retail.
SUMMIT One Vanderbilt
327 Madison Avenue, 72nd Floor
New York, NY 10017
Perched 72 floors high above Midtown Manhattan, step into dramatic panoramic views overlooking the New York City skyline paired with the world-class, seasonal cuisine of Michelin-starred Chef Daniel Boulud over breakfast, lunch and cocktail hour.
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