Subprocessors

SUB-PROCESSORS USED IN CONNECTION WITH THE INSIDER SERVICES Insider engages both third-party service providers and certain affiliated entities within the Insider group as Sub-processors in connection with the provision of the Insider Services. The list of Sub-processors currently engaged by Insider is set forth below. However, depending on the Customer’s use of the Insider Services—such as the specific features utilized and the Customer’s geographic location—not all Sub-processors listed herein will necessarily be involved in the delivery of services to every Customer. Affiliated entities within the Insider group may process Personal Data specifically for the purposes of customer success support, technical and engineering assistance, and to enablement of certain Insider Services. All Sub-processors engaged by Insider are bound by written agreements that include confidentiality and security obligations which are no less protective than those contained in the applicable Data Processing Agreement (DPA), to the extent relevant to the nature of the services they provide. Insider remains fully responsible for the acts and omissions of its Sub-processors in accordance with the DPA. Sub-processors may, as necessary and appropriate, receive, store, organize, categorize, analyze, manage, process, and transmit Personal Data in accordance with the terms of the Agreement and applicable Documentation. Personal Data will be processed by each Sub-processor solely for the period required to fulfill the services assigned to them, or until the expiration or termination of the Agreement, whichever occurs earlier, subject to the terms of the Agreement and/or the DPA.  
Messaging Products
Depending on the country where the message is transmitted, the relevant local entity of the SMS/MMS Delivery Provider may act as a sub-processor. Likewise, the data processing location may vary based on the country of message transmission.
Entity Name Services Provided Location of Processing
Infobip LTD SMS/MMS Delivery Provider USA, Europe & UK
Twilio Inc. SMS/MMS Delivery Provider USA, Europe
Sinch Sweden AB SMS/MMS Delivery Provider UK & Europe
Hyperlocal Pty Ltd. (Tall Bob) SMS/MMS Delivery Provider Australia & New Zealand
Eialerta Informática LTDA (EYOU) SMS/MMS Delivery Provider Brazil
Twilio Inc. (SendGrid) Email Delivery Provider USA, Europe
Meta Platforms Ireland Limited WhatsApp Message Delivery Provider  Ireland & USA
Storage and Support Services
AWS – Amazon Web Services Inc. Third-party Hosting Provider Ireland, USA, Indonesia (Jakarta), UAE, South Korea (Seoul), Hong Kong, Australia & Brazil (São Paulo)
Google Cloud EMEA Limited Google Cloud Platform, Google Workspace, Cloud Identity, Looker (original), SecOps Service, Dialogflow, Application Services and/or other Google Cloud Services  USA, Europe
Cloudflare Inc. Optimised Content Delivery Network Provider  Global
(https://www.cloudflare. com/network)
Microsoft Ireland Operations Limited  Cloud-based products and services, specifically processing, security, and technical operation activities related to these services. Additionally, services through the Microsoft Azure Marketplace Ireland
Huawei Telekomünikasyon Dış Tic. Ltd. Şti. (Huawei Cloud) Third-party Hosting Provider (This service provider is only available to customers in Turkey.) Turkiye
Spiky.AI Inc. Transcription, annotation, and summarization of meeting content as part of customer communications and operational meetings (where applicable). USA, Ireland, Germany (Frankfurt) 
META Platform Ireland Limited Cloud API Services USA & Ireland
JumpCloud Inc. Cloud-based security software USA 
ClickHouse Inc. Managed Cloud Database Services (for UCD) Multiple regions (region-based processing), including Ireland and Australia, depending on service configuration, customer choice and deployment region. Additional regions may be used as they become available and are adopted in the service infrastructure.
Prismatic Software Inc. iPaaS Service Provider USA & EU
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