Join us to discover how Kohler reduced cart abandonment by 29% and boosted repeat purchase rate by 17%!

Wednesday, October 15 | 2 PM Singapore | 5 PM Sydney
5 additional time options are in the form on the right - please select your slot.

Insider has been powering Kohler ever since 2024 to create individualized, cross-channel experiences across website, email, and mobile. By deploying timely cart recovery campaigns, personalized product recommendations, and loyalty-driven journeys, Kohler reduced cart abandonment by 29% and achieved a 17% uplift in repeat purchase rate, while also enhancing customer lifetime value.

Join the Masterclass

Meet The Speaker

Rita Yang, Home Improvement / DIY Retail - Global Digital Growth Director

In this exclusive workshop with Kohler and Insider — we dive into the tactics that Kohler used to:

  • Reduce cart abandonment with targeted recovery journeys

  • Improve repeat purchase frequency through loyalty campaigns

  • Boost AOV with personalized upselling strategies

  • Strengthen CLTV by improving retention and customer engagement

Join us in this exclusive chat with Rita Yang (Home Improvement / DIY Retail – Global Digital Growth Director) for an inside view on Kohler’s secret sauce for customer experiences.

Rita Yang
Home Improvement / DIY Retail - Global Digital Growth Director
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Insider X Kohler | Insider enabled Kohler to reduce cart abandonment by 29% and increase repeat purchase rate by 17%

Insider X Kohler | Insider enabled Kohler to reduce cart abandonment by 29% and increase repeat purchase rate by 17%

Using Insider’s personalization and journey orchestration tools, Kohler introduced dynamic cart recovery reminders, personalized upsells, and loyalty-driven messaging. These initiatives reduced cart abandonment by 29%, improved repeat purchase rates by 17%, and strengthened long-term customer lifetime value.

 

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