Join us to discover how AXA increased quote submissions by 35%

6 Years of Digital Empowerment In a Glance!

Wednesday, October 15 | 1:30 PM New York | 2:30 PM Brasilia
5 additional time options are in the form on the right - please select your slot.

Insider has been powering AXA to deliver AI-driven personalization and automation across web, app, and support channels. By implementing behavior-triggered chatbots, personalized recommendations in policy offers, and renewal reminders, AXA achieved a 35% uplift in quote submissions, a 22% increase in policy renewals, and a 28% reduction in repetitive support tickets, while improving user satisfaction and lowering operational costs.

Join the Masterclass

Meet The Speaker

Katie Cervasio, Financial Services & Insurance – Global Digital Growth Director

In this exclusive masterclass with AXA and Insider, we dive into the strategies AXA used to:

  • Increase quote form submissions via real-time personalized offers

  • Boost policy renewal rates with tailored messaging and reminders

  • Reduce load on customer support using chatbots for FAQs and claim status updates

  • Drive cross-sell of insurance add-ons (e.g. health riders, travel cover) through targeted suggestions

Join us in this exclusive chat with Katie Cervasio (Insurance – Global Digital Growth Director) for an inside view on AXA’s customer experience strategy.

Katie Cervasio
Financial Services & Insurance – Global Digital Growth Director
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Insider × AXA | Powering digital transformation in insurance

Insider × AXA | Powering digital transformation in insurance

By deploying Insider’s Architect, chat-automation, and personalized policy offers, AXA delivered seamless customer journeys and reduced friction in support. The result: +35% quote submissions, +22% renewals, and -28% support ticket volume.

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