Via achieves 80x ROI with Insider One’s personalized onsite experiences

80

x
ROI

5

%
CR uplift

36

%
CTR increase

About Via

Via is a Brazilian retail company founded through the merger of 3 leading eCommerce companies of the country – Casas Bahia, Ponto, and Extra. Besides having a strong online presence, the brand operates over 1000+ physical stores across Brazil. Aiming to become a leading platform for relationships and consumption, Via serves as an omnichannel platform for top-tier brands. It offers an extensive range of products, services, financial solutions, and logistics to help individual brands and legal entities democratize credit and provide a stellar customer experience. The company is recognized as the go-to destination for products like furniture and home appliances.

Looking Ahead

Via plans to include more channels into its personalization strategy like the mobile app, to be able to offer a complete personalized experience to their customers. They also intend to integrate their CRM with Insider to be able to send attributes and events to Insider to enrich audience segmentation and the user experience. 

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