Success Stories

Onsite personalisation improves Chemist Warehouse’s revenue by 26.7% vs. a control group

Download
Download

The Insider team is very hands-on- with a lot of providers you pay for a managed service, but Insider’s partner success team helps us get the most out of the platform.

2.15

%
Uplift in revenue Sticky Filters

3.2

%
Increase in sales Tab Talk

26.7

%
Uplift in revenue Social Proof

About Chemist Warehouse

Chemist Warehouse Group (trading as Chemist Warehouse, Chemist Warehouse New Zealand, My Chemist, My Beauty Spot) is an Australian company operating a chain of retail pharmacies both locally and internationally. The company is Australia’s largest pharmacy franchise retailer with over 350 stores, and employs over 8,000 staff. The company brands itself as offering discounted prices for pharmaceutical goods. The company also manages a website and a “click and collect” 24 hour dispense either pick-up and delivery service for medications.

Looking Ahead

Chemist Warehouse looks to further improve their sales and conversion metrics in the future, along with re-engagement. They’re also planning to focus more on bettering CX and offering more personalized experiences across different channels. They are currently trying out Insider’s Architect, SMS & WhatsApp products, and have included them in the roadmap, moving forward. 

Schedule your personalized demo.