From first click to repeat purchase, create experiences your customers will love
Build trust and loyalty with personalized experiences that increase engagement and retention
Inspire travelers, personalize the journey, boost bookings, and drive ancillary revenue
Explore 80+ self-guided demos, no forms, no waiting
Explore Insider One and become unstoppable. Take a self-guided tour of 80+ demos and use cases tailored to your role, goals, or industry. No forms. No delay
Discover the power of WhatsApp for business
60+ templates for seamless SMS marketing
Learn how to put your customer data into action
📍Melbourne Pre-Function Area
Powered by Digital Balance. Empowering marketing professionals with data-driven solutions.
📍Melbourne Pre-Function Area
Curated for a select group of marketing leaders.
📍Private Dining Room
Powered by Worldpay. Worldpay opens a world of opportunity for each merchant – no matter their size – with an unrivalled understanding of global payments.
Welcome, Who We Are, Insider Trajectory
Speakers: Tunc Bolluk, Regional Director | Daniel Keegan, RVP Sales APAC | Christopher Lowe, Partner Success Director
📍Mainstage, Melbourne Room - Level 1
From pit lane to podium: Michael Hill's winning digital strategy
Michael Hill shares their journey to digital excellence, revealing how deep customer insights and strategic use of AI have driven tangible improvements and boosted conversions.
Discover how they've overcome challenges in understanding online behaviour, democratised data across teams, and connected digital insights to their omnichannel strategy.
Get their top advice on leveraging data and AI to accelerate your own digital goals and achieve podium-level success in the CX Grand Prix!
Speakers: Ivy Mauleon, Michael Hill | Gautam Bawa, Contentsquare
📍Melbourne Room - Level 1
Powered by Contentsquare. Contentsquare is the all-in-one experience intelligence platform anyone can use to quickly understand and optimise the full digital journey.
In today’s race for attention, the brands winning aren’t the ones doing more - they’re the ones doing it smarter. This session follows a four-part journey, unpacking how leading digital teams identified friction points in their customer journeys, pivoted fast, and found unexpected growth in the gaps. With insights from Twilio, Insider, and great brands like Canningvale and Wild Secrets, we’ll uncover the mindset shifts, data-driven decisions, and tactical plays that turned missteps into momentum.
At the heart of the session is a shared truth: the path to sustainable growth isn’t linear - it’s iterative, insight-led, and powered by bold experimentation.
Moderator: Edward Welsh, Insider
Panelists: Alon Cohen, Twilio | Roz Travers-Hucker, Canningvale | Cory-Dean West, Wild Secrets (PHE International)
📍Melbourne Room - Level 1
Powered by Twilio. Twilio powers trusted, scalable messaging experiences across channels, supporting Insider’s mission to deliver seamless, individualised customer engagement.
📍Melbourne Pre-Function Area
Powered by Megantic. Megantic is the award-winning SEO agency that powers long-term eCommerce growth through technical, data-driven organic search.
0️⃣1️⃣ Plug, Play, Perform: Real Talk on Integrating Insider
Unlock how top brands connected the dots—and the data—with Insider to drive real results, faster.
Speaker: Richard Taylor
📍Melbourne Room - 1
Powered by Digital Balance. Digital Balance empowers marketing professionals with data-driven solutions
0️⃣2️⃣ Fireside Chat: Navigating Career Success and Leadership in Digital Commerce
In this dynamic and candid fireside chat, digital commerce leaders Nicola Clement and Alice Morrissey share hard-won lessons on leadership, resilience, and career growth in a fast-moving industry. Through real stories and peer-to-peer conversation, they’ll explore how to build careers that didn’t exist a decade ago, foster equitable and high-performing teams, and create professional networks that drive lasting impact. Attendees will walk away with practical strategies to navigate roadblocks, lead with authenticity, and accelerate their own growth in the digital economy.
Speakers: Nicola Clement, E-Commerce & Digital Transformation Leader & Top 50 in E-Commerce 2025 | Alice Morrissey, Digital Commerce & Transformation Leader
📍Melbourne Room - 2
0️⃣1️⃣ Full Funnel, Full Throttle: Scaling Smarter with Data-Driven Performance
Join Adcore and The Card Network to explore how combining strategy, SEO, affiliate, and data analysis supports effective full-funnel marketing. Hear practical insights on using technology and data to better understand and grow digital campaigns.
Moderator: Justin Rose, Client Success Director, Adcore
Panellist: Anne Hall, The Card Network
📍Melbourne Room - 1
Powered by Adcore. Full Service Digital Marketing Powerhouse.
0️⃣2️⃣ Omni Experience Live Demo
Join Insider’s solutions expert, David Solomons, for a live, no-fluff demo of how Australia’s top retailers are transforming digital experiences. You’ll get real success stories, proven tactics, and practical frameworks to boost engagement, simplify data chaos, and turn AI into ROI.
Speaker: David Solomons, Sr Solutions Consultant
📍Melbourne Room - 2
📍Melbourne Pre-Function Area
Powered by Megantic. Megantic is the award-winning SEO agency that powers long-term eCommerce growth through technical, data-driven organic search.
Future-Proofing Your Profit Engine: The expanding role of partnerships in performance marketing
EJ Owens, RVP of Sales, APJ, impact.com | Gazal Arora, Senior Advertising & Performance Media Manager, David Jones
It’s no secret that traditional performance marketing channels are becoming less effective. Rising costs, increased competition and decreasing returns make for a bleak future outlook. So how can brands mitigate their risk and reimagine the future of their performance mix? Join us as we explore the expanding role of partnerships in driving sustainable and profitable growth.
📍Melbourne Room - Level 1
Powered by Impact. The #1 partnership marketing platform powering 4,500+ global brands—like Woolworths, Myer, and Westpac—to drive growth through high-performing affiliate, influencer, and advocacy partnerships.
Women in Auto: Molly Taylor
Molly Taylor is a powerhouse in motorsport and a trailblazer for women in high-performance environments. A World Extreme E Champion, Australian Rally Champion, and recipient of the Peter Brock Medal, Molly has broken barriers in a traditionally male-dominated sport—racing with fierce determination, grit, and a relentless pursuit of excellence.
She made history in 2021 by winning the inaugural Extreme E Championship, a groundbreaking electric rally series focused on sustainability and climate impact. In 2022, she became the first Australian woman to compete in the iconic Dakar Rally. In 2025, Molly returns to the global stage with Veloce Racing, taking on a new challenge in the Extreme H and Rallycross series.
📍Mainstage, Melbourne Room - Level 1
Networking Drinks & Celebrations 🎉
📍Melbourne Pre-Function Area
Rising 80 stories above the city like a Formula 1 podium, The Ritz-Carlton Melbourne offers panoramic views of the Dandenong Ranges, Victoria Harbour, and Port Phillip Bay. This prestigious venue embodies the precision, elevation and excellence needed to engineer winning customer experiences.