🗓️ Thursday, 14 August 🕖 12:00 PM - 5:30 PM 📍 The Ritz-Carlton Melbourne
Take pole position in the race for customer engagement and profitable growth.

Join 100+ of Australia’s top marketing and customer engagement professionals for an exclusive afternoon at the Omnichannel Experience Championship—Melbourne’s premier event for results-driven leaders looking to accelerate performance across every touchpoint. Together, we’ll decode the winning formula for driving connected, data-led, AI-powered journeys that deliver both exceptional experiences and measurable business impact.

🚨 100% Booked. Game on. Every seat for the Omnichannel Experience Championship is taken. Want in if a spot opens? Join the waitlist now and stay in the loop.
🏁 MELBOURNE: We’re officially at full throttle. 🚨 100% Capacity Reached

SPEAKERS

Molly Taylor
Rally Driver | World Champion
Molly Taylor
Rally Driver | World Champion
Nicola Clement
E-Commerce & Digital Transformation Leader | Top 50 in E-Commerce 2025
Nicola Clement
E-Commerce & Digital Transformation Leader | Top 50 in E-Commerce 2025
Roz Travers-Hucker
Head of Marketing
Roz Travers-Hucker
Head of Marketing
Gazal Arora
David Jones logo Senior Advertising & Performance Media Manager
Gazal Arora
David Jones logo Senior Advertising & Performance Media Manager
Alon Cohen
Solutions Architect
Alon Cohen
Solutions Architect
EJ Owens
RVP of Sales, APJ
EJ Owens
RVP of Sales, APJ
Justin Rose
Director of Client Success
Justin Rose
Director of Client Success
Anna Samkova
Strategic Advisor
Anna Samkova
Strategic Advisor
Richard Taylor
Managing Director
Richard Taylor
Managing Director
Alice Morrissey
CX Transformation Consultant
Alice Morrissey
CX Transformation Consultant
Leah (Adams) Tu’inukuafe
Global Head of Growth and Marketing
Leah (Adams) Tu’inukuafe
Global Head of Growth and Marketing
Molly Taylor
Rally Driver | World Champion
Molly Taylor
Rally Driver | World Champion
Nicola Clement
E-Commerce & Digital Transformation Leader | Top 50 in E-Commerce 2025
Nicola Clement
E-Commerce & Digital Transformation Leader | Top 50 in E-Commerce 2025
Roz Travers-Hucker
Head of Marketing
Roz Travers-Hucker
Head of Marketing
Gazal Arora
David Jones logo Senior Advertising & Performance Media Manager
Gazal Arora
David Jones logo Senior Advertising & Performance Media Manager
Alon Cohen
Solutions Architect
Alon Cohen
Solutions Architect
EJ Owens
RVP of Sales, APJ
EJ Owens
RVP of Sales, APJ
Justin Rose
Director of Client Success
Justin Rose
Director of Client Success
Anna Samkova
Strategic Advisor
Anna Samkova
Strategic Advisor
Richard Taylor
Managing Director
Richard Taylor
Managing Director
Alice Morrissey
CX Transformation Consultant
Alice Morrissey
CX Transformation Consultant
Leah (Adams) Tu’inukuafe
Global Head of Growth and Marketing
Leah (Adams) Tu’inukuafe
Global Head of Growth and Marketing
Molly Taylor
Rally Driver | World Champion
Nicola Clement
E-Commerce & Digital Transformation Leader | Top 50 in E-Commerce 2025
Roz Travers-Hucker
Head of Marketing
Gazal Arora
David Jones logo Senior Advertising & Performance Media Manager
Alon Cohen
Solutions Architect
EJ Owens
RVP of Sales, APJ
Justin Rose
Director of Client Success
Anna Samkova
Strategic Advisor
Richard Taylor
Managing Director
Alice Morrissey
CX Transformation Consultant
Leah (Adams) Tu’inukuafe
Global Head of Growth and Marketing
YOUR RACE DAY AGENDA
11:30 - 12:00 PM
Pit Lane Open | Guest Arrival & Registration

📍Melbourne Pre-Function Area
Powered by Digital Balance. Empowering marketing professionals with data-driven solutions.

12:00 - 1:00 PM
Paddock Club Lounge | Cocktail-Style Lunch

📍Melbourne Pre-Function Area

12:00 - 1:00 PM
VIP Hospitality Lunch | Executive Lunch Experience | Invite Only 🔒

Curated for a select group of marketing leaders.

📍
Private Dining Room
Powered by Worldpay. Worldpay opens a world of opportunity for each merchant – no matter their size – with an unrivalled understanding of global payments.

1:00 - 1:30 PM
Main Circuit: Insider’s Opening Lap

Welcome, Who We Are, Insider Trajectory
Speakers: Tunc Bolluk, Regional Director | Daniel Keegan, RVP Sales APAC | Christopher Lowe, Partner Success Director

📍Mainstage, Melbourne Room - Level 1

1:30 - 2:00 PM
Race Strategy by Contentsquare

From pit lane to podium: Michael Hill's winning digital strategy

Michael Hill shares their journey to digital excellence, revealing how deep customer insights and strategic use of AI have driven tangible improvements and boosted conversions.

Discover how they've overcome challenges in understanding online behaviour, democratised data across teams, and connected digital insights to their omnichannel strategy.

Get their top advice on leveraging data and AI to accelerate your own digital goals and achieve podium-level success in the CX Grand Prix!
Speakers: Ivy Mauleon, Michael Hill | Gautam Bawa, Contentsquare

📍Melbourne Room - Level 1
Powered by Contentsquare. Contentsquare is the all-in-one experience intelligence platform anyone can use to quickly understand and optimise the full digital journey.

2:00 - 2:30 PM
Growth Hacks in Action: Mastering the Digital Customer Journey

In today’s race for attention, the brands winning aren’t the ones doing more - they’re the ones doing it smarter. This session follows a four-part journey, unpacking how leading digital teams identified friction points in their customer journeys, pivoted fast, and found unexpected growth in the gaps. With insights from Twilio, Insider, and great brands like Canningvale and Wild Secrets, we’ll uncover the mindset shifts, data-driven decisions, and tactical plays that turned missteps into momentum.

At the heart of the session is a shared truth: the path to sustainable growth isn’t linear - it’s iterative, insight-led, and powered by bold experimentation.


Moderator: Edward Welsh, Insider
Panelists: Alon Cohen, Twilio | Roz Travers-Hucker, Canningvale | Cory-Dean West, Wild Secrets (PHE International)

📍Melbourne Room - Level 1
Powered by Twilio. Twilio powers trusted, scalable messaging experiences across channels, supporting Insider’s mission to deliver seamless, individualised customer engagement.

2:30 - 2:45 PM
Mid-Race Pit Stop: Coffee Break

📍Melbourne Pre-Function Area
Powered by Megantic. Megantic is the award-winning SEO agency that powers long-term eCommerce growth through technical, data-driven organic search.

2:45 - 3:15 PM
Breakout Track 1

0️⃣1️⃣ Plug, Play, Perform: Real Talk on Integrating Insider
Unlock how top brands connected the dots—and the data—with Insider to drive real results, faster.

Speaker: Richard Taylor

📍Melbourne Room - 1
Powered by Digital Balance. Digital Balance empowers marketing professionals with data-driven solutions


0️⃣2️⃣ Fireside Chat: Navigating Career Success and Leadership in Digital Commerce

In this dynamic and candid fireside chat, digital commerce leaders Nicola Clement and Alice Morrissey share hard-won lessons on leadership, resilience, and career growth in a fast-moving industry. Through real stories and peer-to-peer conversation, they’ll explore how to build careers that didn’t exist a decade ago, foster equitable and high-performing teams, and create professional networks that drive lasting impact. Attendees will walk away with practical strategies to navigate roadblocks, lead with authenticity, and accelerate their own growth in the digital economy.

Speakers: Nicola Clement, E-Commerce & Digital Transformation Leader & Top 50 in E-Commerce 2025 | Alice Morrissey, Digital Commerce & Transformation Leader

📍Melbourne Room - 2

3:15 - 3:45 PM
Breakout Track 2

0️⃣1️⃣ Full Funnel, Full Throttle: Scaling Smarter with Data-Driven Performance

Join Adcore and The Card Network to explore how combining strategy, SEO, affiliate, and data analysis supports effective full-funnel marketing. Hear practical insights on using technology and data to better understand and grow digital campaigns.

Moderator: Justin Rose, Client Success Director, Adcore
Panellist: Anne Hall, The Card Network

📍Melbourne Room - 1
Powered by Adcore. Full Service Digital Marketing Powerhouse.

0️⃣2️⃣ Omni Experience Live Demo

Join Insider’s solutions expert, David Solomons, for a live, no-fluff demo of how Australia’s top retailers are transforming digital experiences. You’ll get real success stories, proven tactics, and practical frameworks to boost engagement, simplify data chaos, and turn AI into ROI.

Speaker: David Solomons, Sr Solutions Consultant

📍Melbourne Room - 2

3:45 - 4:00 PM
Refuel Station: Coffee Break

📍Melbourne Pre-Function Area
Powered by Megantic. Megantic is the award-winning SEO agency that powers long-term eCommerce growth through technical, data-driven organic search.

4:00 - 4:30 PM
Performance Marketing—Shifting Into High Gear

Future-Proofing Your Profit Engine: The expanding role of partnerships in performance marketing
EJ Owens, RVP of Sales, APJ, impact.com | Gazal Arora, Senior Advertising & Performance Media Manager, David Jones

It’s no secret that traditional performance marketing channels are becoming less effective. Rising costs, increased competition and decreasing returns make for a bleak future outlook. So how can brands mitigate their risk and reimagine the future of their performance mix? Join us as we explore the expanding role of partnerships in driving sustainable and profitable growth.

📍Melbourne Room - Level 1
Powered by Impact. The #1 partnership marketing platform powering 4,500+ global brands—like Woolworths, Myer, and Westpac—to drive growth through high-performing affiliate, influencer, and advocacy partnerships.

4:30 - 5:00 PM
Final Lap: Insider’s Closing Keynote

Women in Auto: Molly Taylor

Molly Taylor is a powerhouse in motorsport and a trailblazer for women in high-performance environments. A World Extreme E Champion, Australian Rally Champion, and recipient of the Peter Brock Medal, Molly has broken barriers in a traditionally male-dominated sport—racing with fierce determination, grit, and a relentless pursuit of excellence.

She made history in 2021 by winning the inaugural Extreme E Championship, a groundbreaking electric rally series focused on sustainability and climate impact. In 2022, she became the first Australian woman to compete in the iconic Dakar Rally. In 2025, Molly returns to the global stage with Veloce Racing, taking on a new challenge in the Extreme H and Rallycross series.

📍Mainstage, Melbourne Room - Level 1

4:30 - 5:00 PM
Victory Lap

Networking Drinks & Celebrations 🎉

📍Melbourne Pre-Function Area

🏁 The Ritz Carlton Melbourne

Rising 80 stories above the city like a Formula 1 podium, The Ritz-Carlton Melbourne offers panoramic views of the Dandenong Ranges, Victoria Harbour, and Port Phillip Bay. This prestigious venue embodies the precision, elevation and excellence needed to engineer winning customer experiences.

WHO BELONGS ON THE STARTING GRID
  • Team Principals: CEOs and General Managers setting profit targets
  • Race Strategists: CMOs and Digital Directors balancing growth with profitability
  • Performance Engineers: E-commerce Managers optimising customer journeys
  • Data Analysts: Analytics Leaders transforming insights into action
Early registration guarantees priority consideration for remaining complimentary places
JOIN THE WAITLIST NOW - SECURE PRIORITY CONSIDERATION