INVITE-ONLY event

CX-Led Transformation:
Empowering State Enterprises for the Next Digital Decade

📍 Fairmont | 🗓️ 28 November 2025 | 17:00 – 21:00

Indonesia’s leading financial institutions and state-owned enterprises (SOEs) are entering a new era of digital accountability. With rising customer expectations, aging infrastructure, and AI racing ahead, many organizations are facing a widening Customer Experience (CX) gap.

Insider Indonesia GHS 2025 is a private executive roundtable designed for senior decision-makers from BFSI and SOEs who are ready to tackle this challenge.

Join industry leaders, regulators, and partners to explore how AI, real-time data, and hyper-personalization can close CX gaps and build future-proof engagement strategies.

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Register Now!

Insider Indonesia GHS 2025 is a private executive roundtable designed for senior decision-makers from BFSI and SOEs who are ready to tackle this challenge.

Join industry leaders, regulators, and partners to explore how AI, real-time data, and hyper-personalization can close CX gaps and build future-proof engagement strategies.

Insider is trusted by 1,500+ global customers and recognized as a 2025 Gartner Peer Insights Customers’ Choice in Banking and Financial Services. We deliver enterprise-grade security and compliance aligned with Indonesia’s most rigorous BFSI standards, including robust local data hosting on AWS Local Zone Jakarta (ap-southeast-3-jkt-1a). Stay fully compliant with OJK and BI regulations while ensuring reliable, low-latency access to your applications.

Meet Our Speakers

Muhammad Ajie Santika
CMO
Muhammad Ajie Santika
CMO
Harris Naga Putra
Country Growth Director
Harris Naga Putra
Country Growth Director
Muhammad Ajie Santika
CMO
Muhammad Ajie Santika
CMO
Harris Naga Putra
Country Growth Director
Harris Naga Putra
Country Growth Director
Muhammad Ajie Santika
CMO
Harris Naga Putra
Country Growth Director
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Agenda
17:00 - 18:00
Executive Networking & Registration
18:00 - 18:05
Opening Remarks & Dinner
18:05 – 18:30
Keynote : Keynote: Reimagining AI-Powered CX
18:30 – 18:45
Case Study: BRI Sharing Session
18:45 - 19:30 PM
Fireside Chat: Data Activation for SOEs
19:30 - 20:00
Executive Dinner & Open Networking

Network over a delightful dinner

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Fairmont Hotel Jakarta

Fairmont Jakarta is a premier 5-star destination in Senayan, offering refined luxury, exceptional service, and an ideal setting for distinguished gatherings.

Link to Google Maps

What is Growth Hacks Series?

A premium invite-only series for digital, data, and transformation leaders shaping the future of enterprise growth. Each edition dives deep into high-impact strategies, AI-powered innovation, and real success stories from Southeast Asia’s most respected organizations.

Learn

from SOE and BFSI trailblazers who are transforming customer experience with AI, data, and intelligent personalization.

Discover

the tools, frameworks, and benchmarks redefining loyalty, retention, and omnichannel excellence in regulated industries.

Connect

with C-level decision-makers and peers driving Indonesia’s digital acceleration roadmap from public to private sectors.

Secure Your Seat
By Invitation Only: Indonesia's Executive Roundtable on SOE & BFSI CX Transformation

This is a closed-door gathering of Indonesia’s most influential executives from state-owned enterprises, top banks, and regulatory bodies.
Hosted by Insider x Feedloop, the roundtable explores how AI, real-time data, and compliance-ready personalization are reshaping national digital transformation strategies

Exclusively Curated for CX-Driven SOE & BFSI Leaders

  • Chief Digital & Marketing Officers
    Leading CX transformation across complex channels, with a focus on AI-powered engagement, retention, and lifetime value.

  • Heads of Data, IT, & Personalization
    Owning enterprise data stacks and responsible for integrating CDP, real-time orchestration, and cross-channel execution.

  • CX & Growth Strategy Leaders
    Focused on unlocking measurable ROI from omnichannel personalization, automation, and predictive customer journeys.

  • SOE & BFSI Innovation Champions
    Pioneering digital change across regulated environments ready to scale AI-driven CX while ensuring compliance and performance.

#1 AI-native Omnichannel Experience and Customer Engagement Platform

Insider connects data across channels, predicts future behavior with AI,
and individualizes experiences from a single platform with the fastest time to value.
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