Join us to discover how Swissôtel increased booking conversion by 23% and boosted loyalty engagement by 21%!

4 Years of Digital Empowerment In a Glance!

Wednesday, October 15 | 1:30 PM New York | 2:30 PM Brasilia
5 additional time options are in the form on the right - please select your slot.

Insider has been powering Swissôtel ever since 2021 to create individualized, cross-channel guest experiences across web, app, and email. By reducing customer acquisition costs through predictive segmentation, enhancing conversion with personalized offers, and strengthening loyalty point engagement, Swissôtel achieved a 23% uplift in booking conversion rate and a 21% increase in loyalty program participation, while also driving incremental ancillary revenue from dining and spa services.

Join the Masterclass

Meet The Speaker

Katie Cervasio, Hospitality & Travel – Global Digital Growth Director

In this exclusive workshop with Swissôtel and Insider — we dive into the tactics that Swissôtel used to:

  • Reduce CAC with smarter targeting and segmentation

  • Increase booking conversion rates with dynamic personalization

  • Grow ancillary revenue through upselling spa, dining, and upgrades

  • Strengthen loyalty point redemption and repeat stay frequency

Join us in this exclusive chat with Katie Cervasio (Hospitality & Travel – Global Digital Growth Director) for an inside view on Swissôtel’s secret sauce for guest experiences.

Katie Cervasio
Hospitality & Travel – Global Digital Growth Director
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Insider X Swissôtel | Insider enabled Swissôtel to increase booking conversion by 23% and loyalty engagement by 21%

Insider X Swissôtel | Insider enabled Swissôtel to increase booking conversion by 23% and loyalty engagement by 21%

Using Insider’s journey orchestration, personalization, and predictive segmentation tools, Swissôtel improved conversion rates, reduced acquisition costs, and grew ancillary revenue from premium guest services. Loyalty engagement also rose by 21%, creating more repeat stays and strengthening long-term guest value.

 

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