Messaging

Start conversations that convert

With the average customer active on six or more channels, you need to be where they are. Engage millions who are already active on messaging channels like WhatsApp Business and Facebook Messenger with one-to-one messaging.

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Your users are on WhatsApp. Are you?

Start more human conversations on a messaging channel with 1.5 billion active users. Send automated alerts and individualized dynamic messages, like cart reminders, to speed up purchase decisions and recover lost revenue— master WhatsApp marketing with our ready-to-go templates.

Purchase confirmation

Reminder messages

Automated messages

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  • Starting from increasing test drive applications to building brand loyalty Insider One’s customer experience delivery platform helps us communicate with our visitors more effectively through every stage of the customer lifecycle.

    Baris Erdim Marketing Director

  • With Insider One, we are constantly learning more about customers and feeding these information back into the multi-channel experience. Our customers can enjoy hyper relevant, personalized experiences and we enjoy the impact on our bottom line.

    Erkut Gunduz Ecommerce Director

  • We no longer theorize about what would work best, instead we automatically test the impact of each personalization, as well as strategize and act on critical decisions in real-time.

    Lyubov Ryzhkova Digital and Ecommerce Director

Let their actions drive what happens next

Deliver more value to your customers and let their actions decide on what messages they’ll receive from you. Engage your users with interactive cart abandonment messages and up your chances of converting them.

  • Gamified Templates
  • Incentivized Templates
  • Behavioral Templates
  • GDPR Compliant
  • Push Contacts to CRM

Facebook Messenger. Yes, it’s for Business.

Want to deepen relationships? Tap into the power of Facebook Messenger. Send individualized messages in response to transactions, events, and user behaviors. Use high-impact templates with images, videos, carousels, surveys, and recommendations to spark loyalty-driving conversations.

Manage opt-in preferences end-to-end

Manage customer preferences with ready-to-use opt-in templates to comply with messaging app policies. Using our DIY editor, you can easily add personalized discounts and special offers to opt-ins.

Extended Features

  • Achieve total personalization

    Your users love to feel seen and heard. Individualize messages with their name, location, and behavior-based attributes. Go even further with dynamic images and URLs.

  • Blend offsite messaging into user journeys

    For a true cross-channel user journey integrate WhatsApp and Facebook Messenger into your marketing mix to deliver a consistently delightful and relevant user experience.

  • Facebook Messenger compliant templates

    Choose from a library of predesigned Facebook Messenger templates or use our DIY editor to build compliant ones from scratch. Deliver important messages at scale, without sacrificing the personal touch.

  • Create multiple campaigns

    With Insider, your messaging strategy is limited only by your imagination. Send a single message, or automate transactional and triggered messages on the fly.

  • Prevent communication fatigue

    Put a cap on redundancy. Set limits on how many times a message is sent to a subscriber with frequency capping.

  • Track, measure, evolve

    See what’s happening with opt-ins, opens, delivery rates, and click-throughs for each of your messaging app campaigns in a single, easy-to-manage dashboard.

Resources that will fuel your drive for growth

Insider powers 1000+ top brands driving growth across the funnel.

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