The Ultimate Customer Engagement Guide for Telco

The Ultimate Customer Engagement Guide for Telco

18 ways telco brands can increase acquisition and activation, boost CLTV, promote reactivation, and expand ARPU with Insider

The Ultimate Customer Engagement Guide for Telco

Boost revenue growth and loyalty in telco

Investing in exceptional CX helps telco brands stay ahead, driving 4-8% higher revenue growth and loyalty. A Bain & Company study showed a 50% NPS increase and 20% higher sales for a European telecom. How can you drive this level of success? Our eBook offers 18 strategies for telco brands to boost acquisition, CLTV, reactivation, and ARPU with Insider.

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The opportunity in telco is massive when it comes to customer engagement

60%

of mobile and internet customers say customer experience is an important factor in their purchasing decisions

40%

is the level of satisfaction they report about their current customer experience

8-9%

of customers are willing to pay a premium for their cable subscriptions and cell phone plans if the company provides a great customer experience
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About Insider.

Insider—a single platform for building individualized, cross-channel experiences—enables enterprise marketers to connect customer data across channels and systems, predict their future behavior with an AI intent engine, and build individualized customer experiences. Marketers use Insider’s platform to deliver consistent and engaging experiences across channels like Web, App, Web Push, Email, SMS, and Messaging Apps (e.g. WhatsApp).
Trusted by over 1,200 brands from high-growth startups to enterprise brands
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