The $2 Trillion Product Discovery Problem

ON DEMAND WEBINAR | APRIL 16, 2024
INSIDER'S CUSTOMER EXCLUSIVE

If your customers can’t find what they’re looking for on your website, they will leave—a problem that costs retailers up to $2 trillion in lost revenue per year, collectively.


In this webinar, we’ll get stuck into what this common challenge means for eCommerce brands worldwide, and what they can do to solve it. We’ll cover best practices used by Insider's customers, along with tons of expert examples to leave you with actionable insights to improve product discovery on your eCommerce site today!

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Key Takeaways

84% of customers want to solve their own problems using search engines

But only 1 in 10 consumers say they find precisely what they’re looking for through search

52% of consumers abandon their entire cart and go elsewhere if they cannot find one item

Customers expect seamless experiences and if they don’t get them, they’ll go to another brand that does. One of the biggest sticking points is poor search experiences—and it’s costing businesses millions of pounds in lost revenue each year because:

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To beat the competition and keep customers on your site (and returning again and again in the future), your search function needs to deliver the goods. But how can you make sure every search experience you offer your customers is seamless? Book your spot today and we’ll show you.

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Meet the Speakers

Artur Iwański
E-commerce Manager
Artur Iwański
E-commerce Manager
Katie Van Leeuwen
CRO & UX Manager
Katie Van Leeuwen
CRO & UX Manager
Christopher Lowe
Customer Success Director
Christopher Lowe
Customer Success Director
Artur Iwański
E-commerce Manager
Artur Iwański
E-commerce Manager
Katie Van Leeuwen
CRO & UX Manager
Katie Van Leeuwen
CRO & UX Manager
Christopher Lowe
Customer Success Director
Christopher Lowe
Customer Success Director
Artur Iwański
E-commerce Manager
Artur Iwański
E-commerce Manager
Katie Van Leeuwen
CRO & UX Manager
Katie Van Leeuwen
CRO & UX Manager
Christopher Lowe
Customer Success Director
Christopher Lowe
Customer Success Director
Access On Demand

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