The 2023 Blueprint for
Customer Loyalty

Watch this tactical 45-minute video for tried and tested tactics to help increase engagement, retention and customer lifetime value.

Implementing retention strategies that understand and engage with customers, based on their behaviors and preferences is critical to protect profit margins, drive incremental revenue and increase CLV.

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Emily Maddox

Emily is an Digital Growth Consultant at Insider, working alongside digital leaders from some of the world’s most recognizable brands.

With more than 4 years experience working for brands like L’Oreal, Le Crueset, Tropic Skincare and Samsung, Emily has a track record in helping businesses achieve their business goals…with a little help from Insider.

Zsuzsa Kecsmar

Zsuzsa Kecsmar is the Co-founder and Chief Strategy Officer of Antavo, the enterprise loyalty program management software, working with KFC, BMW and other global names in fashion, air travel and crop sciences. 

Listed by Forbes as one of Europe’s top 100 female founders in tech, Zsuzsa is a former journalist recognized by the European Commission.

About Insider

Insider is single platform for personalized, cross-channel customer experiences. A leader in non-traditional channel marketing, Insider offers leading brands and retailers new ways to engage with their customers, across all channels, including SMS, email, web push, app push, WhatsApp, ads, app, and web.

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