Why Choose Insider One | Best Customer Engagement Platform

Five reasons Fortune 500 leaders and global brands trust
Insider for marketing and customer engagement

Web

1. Unmatched channel breadth

Create engaging experiences across 12+ channels

Engage customers wherever they are with the most extensive set of digital channels on the market. From app to WhatsApp to email to web, you won’t find this level of native channel support with any other vendor.

4.8

A great [platform] allowing omnichannel customer journeys. By using Insider for all our channels, we now have unified profiles for our customers, and we have a detailed view of them, their preferences, behavior, and more. We have been able to improve our communication, content, and service.

Read more 5 star review on G2

2. Fastest time to value

See results 3X faster

2. Fastest time to value

See results 3X faster

Insider offers 3X faster time to value than the competition, with enterprise brands seeing ROI in under six months. Offering 100+ data connectors, migrators, and pre-built integrations with shopping carts and CMS, Insider is proud to deliver the best time to value (TTV) in the industry.

4.8/5.0

Insider delivers extraordinary revenue. The best part is that it takes us only a matter of minutes to set up a campaign and get it going. All [our] campaigns have given phenomenal results.

Read more 5 star review on G2

3. Unbeatable support

Award-winning customer service

3. Unbeatable support

Award-winning customer service

Experience the best of both worlds: global expertise, local excellence. Our local customer success and account management teams are a customer favorite—that’s why we’re rated 100/100 for user satisfaction on G2.

4.8/5.0

There are two reasons why we have worked with Insider for three years already and continue to do so – firstly, the team that supports us is incredibly trustworthy. Secondly, their technology has never failed us and has consistently delivers results that surpass our expectations. With the growth we’ve achieved over the years, we know we are looking at a continued partnership with Insider, for a long time to come.

Read more 5 star review on G2

4. Seamless integrations

Extend your tech stack with 100+ integrations

4. Seamless integrations

Extend your tech stack with 100+ integrations

Connect, centralize, and grow at scale with tools you already know and trust. Integrate solutions across 20+ categories (including CRM, Analytics, Ads, Social Media and more) to get up and running faster than ever.

4.8/5.0

Improved ROI with Insider. Our experience has been flawless so far. Even the integration was seamless.

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5. Smooth implementation

Step-by-step process aligned to business goals

5. Smooth implementation

Step-by-step process aligned to business goals

Gain access to 121 technical support, implementation guidelines, and a plan aligned to what matters most to you. We work hard to ensure migration (or implementation) is as straightforward as possible.

Here how we do it

4.8/5.0

We have had great synergy with Insider. Since we started working with them. Insider’s team proactively supported us during the tech integration process, suggesting best practices that will help us squeeze more out of their platform. With Insider, our whole marketing process has been greatly simplified, and it is this, along with the admirable tech support that makes them a great choice for us at LEGO.

Read more 5 star review on G2

Insider offers unrivaled scalability and extensibility to deliver value quickly and continuously

12x ROI

Delivered over 3 years

4-6 weeks

Activation time

2 months

Payback

4,000+

Hours saved

Loved by brands, trusted by analysts

IDC AI Gartner
MQ Gartner
VOC MMH Gartner
VOC Pers. Forrester
Wave IDC
Omnichannel G2

Insider One is a Leader in the IDC MarketScape: Worldwide AI-Enabled Marketing Platforms for Enterprise Companies 2025

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Journey Orchestration

Unifying Customer Data

Insider One named leader
in the 2023 Gartner Magic Quadrant for Personalization Engines

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Marketing 3.99/5.0

Digital Commerce 4.11/5.0

Services and Support 3.94/5.0

Insider One Recognized as a 2025 Gartner Peer Insights™ Customers’ Choice for Multichannel Marketing Hubs

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Product Capabilities 4.9/5.0

Sales Experience 4.9/5.0

Deployment Experience 4.8/5.0

Support Experience 4.9/5.0

Insider One Recognized as a Gartner Peer Insights™ Customers’ Choice for Personalization Engines ‘25

Overall Rating 4.8/5.0

Support Experience 4.9/5.0

Sales Experience 4.7/5.0

Willlingness to Recommend 100/100

Insider One recognized as a Leader in The Forrester Wave: Cross-Channel Campaign Management (Independent Platforms)

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Personalization

Innovation Strategy

Platform Architecture

Predictive Analytics

Machine Learning

Insider One named a leader in the IDC MarketScape for Worldwide omnichannel Marketing Platforms

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Personalization

Channel Breadth

AI / Machine Learning

Insider retains #1 Leadership across 11 categories in G2’s Winter’26 reports

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Personalization Software

CDP

Mobile Marketing

SMS Marketing

WhatsApp Marketing

6 more categories

Why choose Insider One?

Five reasons Fortune 500 leaders and global brands trust
Insider for marketing and customer engagement

Create engaging experiences across 12+ channels

See results 3X faster

See results 3X faster

Award-winning customer service

Award-winning customer service

Extend your tech stack with 100+ integrations

Extend your tech stack with 100+ integrations

Step-by-step process aligned to business goals

Step-by-step process aligned to business goals