Insider recognized as a Leader in The Forrester Wave™:Cross-Channel Campaign Management (Independent Platforms) Q3, 2021

Insider received the highest possible ratings, 5.0/5.0 in 16 criteria including personalization, platform architecture, innovation roadmap, native & 3rd party integration, predictive analytics & machine learning — and the highest score in the campaign orchestration criterion.

Insider’s mobile-first, messaging-first approach to personalization with customized local market requirements and native support makes it the #1 choice for over 800 global enterprise brands and high-growth startups — comprising of eCommerce, Retail, Online Travel, Media companies and more.

Insider recognized as a Leader in The Forrester Wave™:Cross-Channel Campaign Management (Independent Platforms) Q3, 2021

Insider's Scorecard: 5.0/5.0 in 16 out of 30 criteria and top score in the Campaign Orchestration criterion

Pre-built Triggers

Next Best Channel

Pre-built Triggers

Next Best Channel

Insider's Scorecard: 5.0/5.0 in 16 out of 30 criteria and top score in the Campaign Orchestration criterion

We believe, Insider’s Customer Journey Orchestration platform, Architect provides the perfect canvas to design and deploy individualized cross channel journeys with precision. With our industry-first fusion of individualized onsite/in-app experiences with messaging channels (WhatsApp, Facebook Messenger, RCS and more), brands can create comprehensive and high-performing journeys. Insider’s uncommon AI-led features like auto-winner, next best channel and send time optimization make journeys more precise than ever before.

Highest possible rating in the Innovation Roadmap criterion

We believe, with our mobile-first, messaging-first vision, we have enabled marketers with industry-first solutions. From delivering product discovery via stories to building a comprehensive template store for in-app messages and developing promotional messages on WhatsApp, Facebook Messenger, RCS and other emerging messaging channels, we have disrupted the way brands engage with their customers.

We received the highest possible scores in these criteria:

Web & eCommerce
Mobile
Emerging channels
Predictive analytics and machine learning

Flexible platform architecture with 5.0/5.0
in Customer Data Management criterion

...Insider provides the most flexible platform architecture in this study based on its localization and integration capabilities.

- The Forrester Wave™: Cross-Channel Campaign Management (Independent Platforms) Q3, 2021

Our Cross Channel Marketing Platform provides a flexible data architecture that enables brands to build 360 customer profiles. Marketers can leverage deep data integration capabilities of the platform through SDKs and merge them with data from first-party and third-party sources.

Trusted by 1000+ global enterprise brands & high-growth startups

Insider is the preferred growth partner for more than 800 powerhouse brands worldwide helping marketers connect data across channels, predict future behavior with AI and individualize multi-channel experiences from a single platform—with the fastest time to value.

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One platform for individualized,
cross-channel customer experiences

Insider connects data across channels, predicts future behavior with AI, and individualizes experiences from a single platform with the fastest time to value.